Fraud Strategy Product Associate

About the job

International Consumer Banking (ICB) focuses on expanding the Chase brand into new markets. We recently launched Chase UK and acquired Nutmeg, the UK\’s largest digital wealth services provider. We are continuing to innovate to attract customers, deepen engagement and drive satisfaction through delightful digital products and experiences. Our team develops offerings that put the customer at the center and reuse content in a measurable and consistent way.

Culture is important to us. We seek intellectually curious, honest, passionate, and driven individuals who want to grow their skills while working on a new and exciting venture. ICB’s commitment to attracting, training, developing, and retaining top talent is evident within its highly visible Control Management organization.

The Fraud Strategy Function

The Fraud strategy function leads the 1st line of defense for fraud risk, including ownership of the fraud strategy and control framework across all products and channels. Working within a specialist fraud team to ensure transaction monitoring and controls are optimized to reduce fraud risk while maintaining a high-quality client experience.

Fraud Product focuses on four areas:

1. Working with the Product and Engineering Squads to optimize Fraud Capability through continuous transformation
2. Working with Analytics on the implementation of rules and strategies in the fraud monitoring systems
3. Working with the 2nd line fraud risk teams to ensure models, rulesets and strategies are effective
4. Sharing best practice across JP Morgan Chase & Co.

Role Responsibilities

• Delivery of an end-to-end digital fraud decisioning strategy that optimizes fraud detection and client experience using fraud scores and rules across multiple vendors and fraud vectors
• Drive fraud strategies using data from multiple fraud prevention vendors and optimize decisioning capability to protect customers and the firm
• Own a Detection and decisioning strategy ensuring key data fields flow into the fraud monitoring system to optimize strategy and rulesets
• Identify future fraud risks driven by product or channel development and mitigate these risks with appropriate strategies
• Collaborate with product teams, payments, engineering, technology, and risk to ensure key partners are aware of fraud impacts
• Communicate effectively across teams and demonstrate understanding of end-to-end impacts of implemented fraud strategies
• Collaborate with colleagues across the firm including business, technology, product management, operations, legal, compliance, risk, audit, and technology control functions to drive engagement with the fraud prevention program
• Understand the innovation and operational impacts of managing digital fraud detection with multiple input data points from vendor systems
• Monitor and optimize model performance by building a strong working relationship with the Risk Models team
• Act as a fraud subject matter expert for the SME business and share best practice across the firm

Qualifications and experience

• Bachelor\’s degree or equivalent experience required, ideally in a science, computing, engineering or mathematics-based subject
• Experience in a first or second line fraud role, in policy, strategy or analytics, with knowledge of SME
• Experience delivering in an agile environment
• Experience with authentication strategy and authentication tools (behavioral biometrics / device intelligence)
• Experience in management / optimization of fraud prevention tools (e.g., Sira / Hunter, ThreatMetrix, Falcon, Arcot, RSA, FeatureSpace ARIC, and behavioral biometrics vendors)
• Exceptional problem solving and analytical skills, including ability to synthesize large data sets and develop innovative solutions
• Ability to solve problems from first principles and address user needs with innovative approaches
• Strong communication and presentation skills with the ability to influence business leaders
• Strong networking, collaboration and relationship-building skills
• Ability to work autonomously, adapt to shifting priorities and thrive in a fast-paced, results-driven environment
• Vendor management – ability to understand vendor offerings and integrate into the technology stack
• Ideally a background in banking or consumer products with clear interest in innovation and technology

#ICBCareer

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world\’s foremost corporations, governments, wealthy individuals and institutional investors. Our first-class approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their objectives.

We recognize that our people are our strength. Our diverse talents are directly linked to our success. We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on protected attributes and we provide reasonable accommodations for applicants and employees with religious practices or disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are essential to ensuring we set our businesses, clients, customers and employees up for success. The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make informed decisions. Teams enable innovation while upholding the firm’s data sharing principles of security, customer control, privacy and convenience.