Fraud Strategy Director

Job Description

Join us as a Fraud Strategy Director and make a meaningful impact by protecting our clients and the Bank from fraudulent activities. You'll drive innovation and collaboration across teams, shaping the future of fraud prevention. Your expertise will empower us to respond rapidly to emerging risks and deliver measurable results. We value your strategic thinking and hands‑on approach. Discover a role where your leadership and insights truly matter.

Job Responsibilities

• Acts as the senior leader to the fraud strategy and execution across the full fraud lifecycle, from prevention to detection, investigation and recovery.
• Collaborates with product, fraud operations, technology and other teams to align fraud strategy with business objectives and operational needs.
• Assesses trends impacting payments/card fraud and provides real‑time recommendations to mitigate risks.
• Defines and creates analytical models to assess fraud activities within and across systems.
• Serves as the Bank’s knowledge expert on fraud and contributes to the development of the Bank’s fraud strategy.
• Oversees analysis and modeling to identify patterns of fraudulent transactions and prevent misuse of payment systems, including ATM, debit, credit cards, wires and new payment types.
• Creates, tests and implements rule criteria in fraud detection systems, balancing fraud prevention with client experience.
• Analyzes loss data and recommends or implements loss prevention strategies. Evaluates fraud cases and losses to identify trends and areas for improvement.
• Participates in the development of fraud policies and risk management activities, supporting business units across the Bank.
• Develops and produces executive key performance metrics and reports for senior management and enterprise risk.
• Delivers hands‑on analysis, reporting and implementation of fraud controls and solutions.

Required Qualifications, Skills and Experience

• Bachelor’s degree or equivalent experience. Master’s degree preferred.
• Tenured in the financial services industry with knowledge of payment systems and experience in an enterprise‑wide, cross‑functional leadership role.
• Expert experience in fraud strategy and rule writing.
• Deep knowledge of reporting and query tools.
• Experience leading teams or projects that span product, fraud operations and technology.
• Demonstrated strategic thinking and ability to translate strategy into hands‑on deliverables.

Preferred Qualifications, Skills and Experience

• Experience creating and maintaining mathematical models.
• Communication skills for interaction with senior executives, staff and cross‑functional teams.
• Judgment within defined procedures and practices.
• Knowledge of risk principles and procedures.
• Ability to synthesize data into concise presentations.
• Experience with database and data warehouse environments.
• Ability to interact with all levels of Bank personnel and customers.
• Ability to work in a deadline‑oriented environment and handle multiple tasks.

We are an equal‑opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.