At a Glance
- Tasks: Detect and prevent fraud while safeguarding customers in a dynamic banking environment.
- Company: Join JPMorgan Chase, a global leader in financial services.
- Benefits: Flexible working hours, competitive salary, and a supportive team culture.
- Other info: Diverse team with opportunities for growth and innovation.
- Why this job: Use your investigative skills to make a real impact in the banking sector.
- Qualifications: 2 years in customer operations with strong analytical and communication skills.
The predicted salary is between 36000 - 60000 € per year.
Join our Fraud Operations team and help build the future of banking at JPMorgan Chase. As a Fraud Investigator, you’ll play a vital role in detecting and preventing first‑party fraud, safeguarding our customers and the bank. This is your opportunity to use your investigative skills in a dynamic, customer‑focused environment, collaborating with industry partners and internal teams. Be part of a diverse, agile team that values innovation, integrity, and continuous improvement.
Job Responsibilities
- Deliver customer service using an omni‑channel approach.
- Screen onboarding applications across multiple products to mitigate risk and potential first‑party fraud.
- Monitor customer accounts and conduct periodic reviews to identify suspicious activity.
- Liaise with other banks and financial institutions to highlight and prevent fraud.
- Conduct investigations into payment activity to identify fraud and financial crime, taking steps to mitigate risks.
- Collaborate with wider fraud operations teams to support colleagues and customers.
- Develop and maintain knowledge of fraud and scam trends.
- Manage and respond to fraud risks, ensuring timely case resolution.
- Utilize problem‑solving skills to effectively manage cases.
- Ensure compliance with banking regulations and internal policies.
- Communicate findings and recommendations to key stakeholders.
Required Qualifications, Capabilities, and Skills
- Minimum 2 years’ experience in customer operations in a bank, preferably focused on the United Kingdom.
- Experience leading complex investigations with an analytical mindset.
- Meticulous attention to detail and high standards of quality in an operational role.
- Ability to work independently and as part of a team, meeting deadlines.
- Ability to work effectively with key stakeholders to achieve positive outcomes.
- Demonstrable understanding of banking regulations, ideally with a fraud focus.
- Strong communication skills.
Preferred Qualifications, Capabilities, and Skills
- Experience collaborating with industry partners to prevent fraud.
- Knowledge of current fraud and scam trends.
- Experience in omni‑channel customer service environments.
- Ability to manage multiple cases and prioritize workload.
- Experience in financial crime investigations.
- Strong stakeholder management and influencing skills.
- Experience supporting process improvements in fraud operations.
What We Offer
- Flexible Working Hours: 35 hours per week over 4 days, with a blend of office and home working.
- Variety of Shift Patterns: A range of shift patterns between 6:30 am and 6 pm, Monday to Sunday.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal‑opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
About The Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Fraud Specialist employer: JPMorganChase
At JPMorgan Chase, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work environment where innovation and integrity are at the forefront. As a Fraud Specialist, you will benefit from flexible working hours and a variety of shift patterns, allowing for a healthy work-life balance while contributing to the safety of our customers and the bank. With ample opportunities for professional growth and collaboration within a diverse team, you'll be empowered to make a meaningful impact in the world of banking.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Specialist
✨Tip Number 1
Network like a pro! Reach out to folks in the banking and fraud sectors on LinkedIn. Join relevant groups and engage in discussions to get your name out there. You never know who might have a lead on that perfect Fraud Specialist role!
✨Tip Number 2
Prepare for those interviews by brushing up on your investigative skills. Think of real-life examples where you’ve tackled fraud or suspicious activity. Show them you’re not just a candidate, but a problem-solver ready to tackle challenges head-on!
✨Tip Number 3
Don’t forget to research JPMorgan Chase! Understand their values, recent news, and how they approach fraud prevention. This will help you tailor your responses and show you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the team. Let’s get you that Fraud Specialist position!
We think you need these skills to ace Fraud Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Fraud Specialist role. Highlight your experience in customer operations and any relevant investigations you've led. We want to see how your skills match what we're looking for!
Showcase Your Skills:In your cover letter, don’t just list your qualifications—show us how you’ve used your problem-solving skills in real situations. Give examples of how you've tackled fraud or suspicious activities in the past.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your experience.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and ensure it reaches the right people. Don’t miss out on this opportunity!
How to prepare for a job interview at JPMorganChase
✨Know Your Fraud Trends
Before the interview, brush up on the latest fraud and scam trends. Being able to discuss current issues in the industry shows that you're proactive and knowledgeable, which is crucial for a Fraud Specialist role.
✨Showcase Your Investigative Skills
Prepare specific examples from your past experience where you successfully led investigations or identified suspicious activity. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical mindset.
✨Demonstrate Customer Service Excellence
Since the role involves delivering customer service, think of instances where you provided exceptional service, especially in challenging situations. Be ready to explain how you handled difficult customers or resolved complex issues.
✨Engage with Stakeholders
Familiarise yourself with the importance of stakeholder management in fraud operations. Prepare to discuss how you've collaborated with others in previous roles to achieve positive outcomes, as this will be key in your new position.
