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For Companies At a Glance
- Tasks: Lead a dynamic team in fraud prevention and enhance customer protection.
- Company: Join J.P. Morgan, a global leader in financial services.
- Benefits: Competitive salary, diverse culture, and opportunities for growth.
- Why this job: Make a real impact while developing your leadership skills.
- Qualifications: 1+ year in a leadership role, preferably in fraud operations.
- Other info: Be part of a supportive team that values diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Are you ready to make a real impact in fraud prevention and team leadership? Join us and help shape the future of customer protection. As a Fraud People Lead, you’ll empower colleagues, drive operational excellence, and deliver outstanding service. This is your chance to grow your career while making a difference for our customers and our business. We value your ideas, your passion, and your commitment to doing what’s right. Be part of a team where your leadership truly matters.
As a Fraud People Lead in the First Party Fraud Team, you lead a dynamic group focused on protecting customers and supporting colleagues. You help us deliver exceptional service, drive operational improvements, and foster a culture of growth and collaboration. Together, we solve problems, innovate, and make a positive impact every day. This role offers you the opportunity to develop your leadership skills and contribute to our mission of safeguarding our customers.
Job Responsibilities
- Optimize team performance across key operational, financial, and people metrics
- Collaborate with cross-functional teams to improve business and operational outcomes
- Champion change by identifying root causes and implementing solutions
- Lead by example and act as an advocate for our brand and values
- Foster a positive and inclusive team culture
- Coach and develop colleagues to achieve exceptional results
- Share customer insights and best practices with the wider team
- Build expertise across all channels and functions
- Communicate effectively with colleagues and customers
- Recognize and celebrate team achievements
- Support continuous learning and skill development
- Demonstrate leadership experience in a customer-focused environment
- Show accountability and curiosity in developing people
- Lead teams and self through periods of change and ambiguity
- Drive results through colleague engagement and motivation
- Communicate clearly and confidently, both written and verbal
- Apply creative problem-solving to resolve customer inquiries
- Champion a positive team culture and provide regular feedback
- Coach and support delivery of first-class service
- Possess multi-channel operational experience
Minimum 1 year of experience in a leadership role
Experience in fraud operations or financial services
Preferred Qualifications, Capabilities, And Skills
- Experience leading teams in fraud prevention or risk management
- Advanced coaching or mentoring certification
- Strong analytical and data interpretation skills
- Experience with process improvement initiatives
- Knowledge of regulatory requirements in financial services
- Proficiency in digital platforms and multi-channel operations
Fraud People Lead employer: JPMorganChase
Contact Detail:
JPMorganChase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud People Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the fraud prevention and financial services sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with potential employers, share specific examples of how you've led teams or driven operational improvements. This will help them see you as a strong candidate for the Fraud People Lead role.
✨Tip Number 3
Be proactive! If you find a company you’re keen on, don’t just wait for job postings. Reach out directly through their website or LinkedIn. Express your interest in the Fraud People Lead position and highlight how your experience aligns with their mission.
✨Tip Number 4
Prepare for interviews by practising common questions related to fraud operations and team leadership. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you communicate your experiences clearly and confidently!
We think you need these skills to ace Fraud People Lead
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've empowered others and driven results in previous roles, especially in fraud prevention or customer service.
Be Authentic: Let your personality shine through in your application! We value passion and commitment, so don’t be afraid to share your ideas and what motivates you to join our team at StudySmarter.
Tailor Your Application: Make sure to customise your application for the Fraud People Lead role. Use keywords from the job description to show that you understand what we’re looking for and how your skills align with our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at JPMorganChase
✨Know Your Fraud Fundamentals
Before the interview, brush up on your knowledge of fraud prevention and risk management. Understand the latest trends in fraud operations and be ready to discuss how you can apply this knowledge to lead a team effectively.
✨Showcase Your Leadership Style
Be prepared to share specific examples of how you've successfully led teams in the past. Highlight your coaching techniques and how you've fostered a positive team culture, as this role values strong leadership and collaboration.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you've identified root causes of issues and implemented effective solutions. Be ready to discuss these experiences, as the interviewers will want to see your analytical skills and creative problem-solving abilities.
✨Communicate with Confidence
Practice clear and confident communication, both verbally and in writing. Since this role involves engaging with colleagues and customers, showcasing your ability to communicate effectively will be crucial during the interview.
