Job Summary
After the successful launch of Chase in 2021, our new team is focused on building products that solve real‑world problems and put customers at the centre. We nurture skills, encourage collaboration, curiosity, and commitment, and help you realise your potential.
Responsibilities
- Set and own the product strategy across commerce and payments workstreams, grounded in customer needs and business outcomes.
- Represent the product function to the CCB partner organisation and translate their needs into platform direction.
- Lead, develop, and hold accountable a multi‑level product team; hire to a high bar and give direct, specific feedback that builds capability.
- Own organisational design and talent planning for the product function, identify capability gaps, build succession depth, and create an environment where PMs grow faster.
- Operate as a genuine peer to the senior engineering lead, co‑own outcomes, resolve trade‑offs, and model cross‑functional partnership.
- Guard prioritisation at the platform level; foresee and absorb changing demands without passing ambiguity onto the team.
- Maintain real customer proximity and ensure the team's decisions are rooted in evidence from customers.
- Navigate the firm's matrix and institutional requirements with sophistication; unblock systemic dependencies rather than working around them.
- Drive a robust risk and control environment across all product areas, ensuring customer‑readiness benchmarks are met before any rollout.
Required Qualifications, Capabilities and Skills
- Extensive product management experience, with strong experience in payments or commerce infrastructure and leading multi‑level product teams including other people managers.
- Direct experience with merchant‑facing or B2B payments products and credible in conversations about payment flows, merchant needs, and commerce infrastructure.
- Track record of formulating and executing product strategy across multiple concurrent workstreams with measurable business outcomes.
- Demonstrated ability to build, develop, and retain high‑performing product teams; not just manage performance but grow capability.
- Experience as the primary product interface to a merchant or B2B payments partner, building trust through domain credibility and delivery.
- Strong commercial judgment and ability to make sound calls where data is incomplete and articulate the reasoning clearly.
- Deep experience operating in regulated financial services with a working understanding of risk, controls, and compliance frameworks.
- Proven ability to operate across organisational boundaries, building coalitions without formal authority.
Preferred Qualifications
- Experience building or scaling a commerce or payments platform from early stages through to production at scale.
- Background working within or closely alongside a large financial institution's consumer or business banking division.
- Familiarity with modern engineering practices, APIs, and platform thinking; credible in technical conversations without being an engineer.
- Experience operating in a venture or accelerator environment inside a large organisation, balancing pace with institutional governance.
Equal Opportunity Employer
J.P. Morgan is a global leader in financial services. We are an equal‑opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
