At a Glance
- Tasks: Lead reporting initiatives and collaborate with stakeholders to enhance operational efficiency.
- Company: Join a dynamic team in International Consumer Banking focused on performance and insights.
- Benefits: Competitive salary, career development opportunities, and a supportive work culture.
- Other info: Exciting opportunity to work with cutting-edge data tools and technologies.
- Why this job: Make an impact by transforming data into actionable insights for the business.
- Qualifications: 7+ years in reporting or data analysis, with leadership experience preferred.
The predicted salary is between 70000 - 90000 € per year.
As a Reporting and Delivery Lead within Performance, Reporting, & Insights (PRI) Team, you will work with the Head of PRI Team, and various key stakeholders across the business to deliver the reporting needs of Service Operations. Key to this role is building relationships and collaborating with Service Operations stakeholders to execute the strategy outlined by the Head of Performance, Reporting and Insights. Gathering and documenting requirements, challenging wants vs needs, and ensuring that requests meet PRI design principles. The Service Operation Reporting & Insight will be driven from the need for operational oversight, improving efficiency and developing self-service insight capability.
Having a strong understanding of Contact Centre Operations combined with demonstrated success around design, delivery, and implementation of reporting and MI solutions will be critical for this role. At times, the role will include supporting the business solve business problems by using data and by providing descriptive, diagnostic, and prescriptive analytics and insights.
Job Responsibilities:- Deliver end-to-end reporting requirements to operations which includes intake/requirements gathering, solution prototyping, dependency and backlog management, change management, QA/testing, and solution re-certification.
- Lead small delivery squads to execute requirements gathering on new and enhancement requests, ad hoc analytics, address reporting issues, ensuring adherence to development lifecycle, change control, and documentation standards.
- Provide coaching, mentoring, and development opportunities for direct reports and create a high-performing, highly-engaged, and supportive culture within the immediate team.
- Create and define the requirement and delivery roadmap and prioritization working alongside the senior stakeholders and their own squad.
- Acquire relevant approvals (DUC) in processing and displaying data.
- Understand gaps in data feeds or requirements and work with external teams to onboard/ingest new data.
- Build strong relationship with internal and external stakeholders.
- Proactively provide ‘value-add’ to the business by telling a story behind the numbers through analysis and insights.
- Synthesize data and translate that into usable information and provide recommendations that would help the business make decisions.
- Minimum 7 years in Reporting / Business Analysis / Data-related domain.
- Minimum 2 years leadership experience.
- Relationship and stakeholder management.
- Requirements gathering, business and technical requirements documentation, solution prototyping.
- Coaching, mentoring, team building, and overall performance management.
- Scrum and use of JIRA/Confluence on managing work stack.
- Excellent user of MS Office products (Powerpoint, Excel, etc).
- Data visualisation and ability to tell a compelling story using analytics (ie. MS Powerpoint).
- Excellent oral and written communication and presentation skills.
- Excellent organisational skills and has a strong ability to manage own workload and deliverables.
- Strong understanding of the uses of data, data skills, and data tools.
- Strong problem-solving aptitude and idea generation, with the ability to go from conceptualization to execution.
- Ability to articulate complex data to non-data users in a way that would be easily-understood.
- SQL/MSQL, Tableau, Looker, Salesforce Einstein/CRMA Analytics, Python, Big Data, AWS Redshift, Datalake – certification in 1 or a combination of these tools will be a huge plus.
- Scrum Product Owner or Scrum Master certification.
- Awareness of and/or exposure the use of automation & AI tools to improve data flows and data visualisation, e.g. LLM, Alteryx, etc.
Reporting and Delivery Lead - International Consumer Banking in Edinburgh employer: JPMorganChase
As a Reporting and Delivery Lead at our International Consumer Banking division, you will thrive in a dynamic work culture that prioritises collaboration and innovation. We offer extensive employee growth opportunities through coaching and mentoring, alongside a commitment to operational excellence and data-driven decision-making. Located in a vibrant city, our team enjoys a supportive environment that values insights and fosters professional development, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Reporting and Delivery Lead - International Consumer Banking in Edinburgh
✨Tip Number 1
Networking is key! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their reporting needs and think about how your skills can add value. We want to see you shine, so practice articulating your experiences in a way that aligns with their goals.
✨Tip Number 3
Showcase your analytical skills during interviews. Be ready to discuss how you've used data to solve problems in the past. We love candidates who can tell a compelling story with numbers, so bring examples that highlight your impact.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team. Let's make it happen!
We think you need these skills to ace Reporting and Delivery Lead - International Consumer Banking in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Reporting and Delivery Lead. Highlight your experience in reporting, data analysis, and stakeholder management. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you the perfect fit. Don’t forget to mention any relevant tools or methodologies you’ve used.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to deliver results. Use metrics where possible to quantify your impact – we love numbers that tell a story!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at JPMorganChase
✨Know Your Data Inside Out
Make sure you have a solid understanding of the data tools and reporting solutions mentioned in the job description. Brush up on SQL, Tableau, and any other relevant technologies. Being able to discuss how you've used these tools in past roles will show your expertise and confidence.
✨Build Relationships Before the Interview
Since this role involves a lot of stakeholder management, try to connect with current employees or others in the industry before your interview. This can give you insights into the company culture and expectations, plus it shows your proactive approach to building relationships.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to describe how you would handle specific situations, like gathering requirements or managing a delivery squad. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Showcase Your Storytelling Skills
This role requires translating complex data into actionable insights. Prepare examples where you've successfully communicated data-driven stories to non-data users. Practising how to present your findings clearly and compellingly will set you apart from other candidates.
