At a Glance
- Tasks: Lead reporting initiatives and collaborate with stakeholders to enhance service operations.
- Company: Join a dynamic international consumer banking team focused on performance and insights.
- Benefits: Competitive salary, career development opportunities, and a supportive work culture.
- Other info: Exciting opportunity to work with cutting-edge data tools and technologies.
- Why this job: Make an impact by transforming data into actionable insights for business success.
- Qualifications: 7+ years in reporting or data analysis, with leadership experience preferred.
The predicted salary is between 60000 - 80000 € per year.
As a Relationship and Delivery Lead within the Performance, Reporting, & Insights (PRI) Team, you will work with the Head of PRI Team and various key stakeholders across the business to deliver the reporting needs of Service Operations. Key to this role is building relationships and collaborating with Service Operations stakeholders to execute the strategy outlined by the Head of Performance, Reporting and Insights. Gathering and documenting requirements, challenging wants vs needs, and ensuring that requests meet PRI design principles. The Service Operation Reporting & Insight will be driven from the need for operational oversight, improving efficiency and developing self-service insight capability.
Having a strong understanding of Contact Centre Operations combined with demonstrated success around design, delivery, and implementation of reporting and MI solutions will be critical for this role. At times, the role will include supporting the business solve business problems by using data and by providing descriptive, diagnostic, and prescriptive analytics and insights.
Job Responsibilities:- Deliver end-to-end reporting requirements to operations which includes intake/requirements gathering, solution prototyping, dependency and backlog management, change management, QA/testing, and solution re-certification.
- Lead small delivery squads to execute requirements gathering on new and enhancement requests, ad hoc analytics, address reporting issues, ensuring adherence to development lifecycle, change control, and documentation standards.
- Provide coaching, mentoring, and development opportunities for direct reports and create a high-performing, highly-engaged, and supportive culture within the immediate team.
- Create and define the requirement and delivery roadmap and prioritization working alongside the senior stakeholders and their own squad.
- Acquire relevant approvals (DUC) in processing and displaying data.
- Understand gaps in data feeds or requirements and work with external teams to onboard/ingest new data.
- Build strong relationships with internal and external stakeholders.
- Proactively provide ‘value-add’ to the business by telling a story behind the numbers through analysis and insights.
- Synthesize data and translate that into usable information and provide recommendations that would help the business make decisions.
- Minimum 7 years in Reporting / Business Analysis / Data-related domain.
- Minimum 2 years leadership experience.
- Relationship and stakeholder management.
- Requirements gathering, business and technical requirements documentation, solution prototyping.
- Coaching, mentoring, team building, and overall performance management.
- Scrum and use of JIRA/Confluence on managing work stack.
- Excellent user of MS Office products (Powerpoint, Excel, etc).
- Data visualisation and ability to tell a compelling story using analytics (ie. MS Powerpoint).
- Excellent oral and written communication and presentation skills.
- Excellent organisational skills and has a strong ability to manage own workload and deliverables.
- Strong understanding of the uses of data, data skills, and data tools.
- Strong problem-solving aptitude and idea generation, with the ability to go from conceptualization to execution.
- Ability to articulate complex data to non-data users in a way that would be easily understood.
- SQL/MSQL, Tableau, Looker, Salesforce Einstein/CRMA Analytics, Python, Big Data, AWS Redshift, Datalake – certification in 1 or a combination of these tools will be a huge plus.
- Scrum Product Owner or Scrum Master certification.
- Awareness of and/or exposure to the use of automation & AI tools to improve data flows and data visualisation, e.g. LLM, Alteryx, etc.
Relationship and Delivery Lead - International Consumer Banking in Edinburgh employer: JPMorganChase
As a leading employer in the International Consumer Banking sector, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. With a strong focus on professional development, we offer extensive growth opportunities through coaching and mentoring, ensuring that our team members are equipped to excel in their roles. Located in a vibrant city, our workplace is designed to inspire creativity and teamwork, making it an ideal environment for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Relationship and Delivery Lead - International Consumer Banking in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a role. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their values and how you can contribute to their goals, especially in areas like reporting and insights.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of how you've successfully managed relationships and delivered insights in previous roles. Numbers tell a story, so be ready to share yours!
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are proactive and engaged. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Relationship and Delivery Lead - International Consumer Banking in Edinburgh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Relationship and Delivery Lead role. Highlight your experience in reporting, stakeholder management, and data analysis, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your Storytelling Skills:Since this role involves translating complex data into compelling insights, don’t forget to include examples of how you've done this in the past. Use specific instances where your analysis led to actionable business decisions. We love a good story behind the numbers!
Be Clear and Concise:When writing your application, clarity is crucial. Avoid jargon and keep your language straightforward. We appreciate well-structured applications that get straight to the point while still showcasing your personality and enthusiasm for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at JPMorganChase
✨Know Your Data Inside Out
Make sure you have a solid understanding of the data tools and reporting solutions mentioned in the job description. Brush up on SQL, Tableau, and any other relevant software. Being able to discuss how you've used these tools in past roles will show your expertise and confidence.
✨Build Relationships Before the Interview
Since this role emphasises relationship management, try to connect with current employees or stakeholders from the company on LinkedIn. This can give you insights into the company culture and expectations, plus it shows your proactive approach to building relationships.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to demonstrate your problem-solving skills and ability to manage stakeholder expectations. Prepare specific examples from your past experience where you successfully gathered requirements or led a project, focusing on the challenges you faced and how you overcame them.
✨Practice Your Storytelling Skills
Since the role involves translating data into actionable insights, practice how you would present complex data in a simple, compelling way. Use the STAR method (Situation, Task, Action, Result) to structure your responses, ensuring you highlight how your insights added value to previous projects.
