At a Glance
- Tasks: Lead reporting projects and collaborate with stakeholders to enhance service operations.
- Company: Join a dynamic international consumer banking team focused on performance and insights.
- Benefits: Competitive salary, career development opportunities, and a supportive work culture.
- Other info: Opportunity to work with cutting-edge tools and technologies in a fast-paced environment.
- Why this job: Make an impact by transforming data into actionable insights for business decisions.
- Qualifications: 7+ years in reporting or data analysis, with strong leadership and relationship management skills.
The predicted salary is between 70000 - 90000 € per year.
As a Relationship and Delivery Lead within the Performance, Reporting, & Insights (PRI) Team, you will work with the Head of PRI Team and various key stakeholders across the business to deliver the reporting needs of Service Operations. Key to this role is building relationships and collaborating with Service Operations stakeholders to execute the strategy outlined by the Head of Performance, Reporting and Insights. Gathering and documenting requirements, challenging wants vs needs, and ensuring that requests meet PRI design principles. The Service Operation Reporting & Insight will be driven from the need for operational oversight, improving efficiency and developing self-service insight capability.
Having a strong understanding of Contact Centre Operations combined with demonstrated success around design, delivery, and implementation of reporting and MI solutions will be critical for this role. At times, the role will include supporting the business to solve business problems by using data and by providing descriptive, diagnostic, and prescriptive analytics and insights.
Job Responsibilities:- Deliver end-to-end reporting requirements to operations which includes intake/requirements gathering, solution prototyping, dependency and backlog management, change management, QA/testing, and solution re-certification.
- Lead small delivery squads to execute requirements gathering on new and enhancement requests, ad hoc analytics, address reporting issues, ensuring adherence to development lifecycle, change control, and documentation standards.
- Provide coaching, mentoring, and development opportunities for direct reports and create a high-performing, highly-engaged, and supportive culture within the immediate team.
- Create and define the requirement and delivery roadmap and prioritisation working alongside the senior stakeholders and their own squad.
- Acquire relevant approvals (DUC) in processing and displaying data.
- Understand gaps in data feeds or requirements and work with external teams to onboard/ingest new data.
- Build strong relationships with internal and external stakeholders.
- Proactively provide ‘value-add’ to the business by telling a story behind the numbers through analysis and insights.
- Synthesize data and translate that into usable information and provide recommendations that would help the business make decisions.
- Minimum 7 years in Reporting / Business Analysis / Data-related domain.
- Minimum 2 years leadership experience.
- Relationship and stakeholder management.
- Requirements gathering, business and technical requirements documentation, solution prototyping.
- Coaching, mentoring, team building, and overall performance management.
- Scrum and use of JIRA/Confluence on managing work stack.
- Excellent user of MS Office products (PowerPoint, Excel, etc).
- Data visualisation and ability to tell a compelling story using analytics (i.e. MS PowerPoint).
- Excellent oral and written communication and presentation skills.
- Excellent organisational skills and has a strong ability to manage own workload and deliverables.
- Strong understanding of the uses of data, data skills, and data tools.
- Strong problem-solving aptitude and idea generation, with the ability to go from conceptualisation to execution.
- Ability to articulate complex data to non-data users in a way that would be easily understood.
- SQL/MSQL, Tableau, Looker, Salesforce Einstein/CRMA Analytics, Python, Big Data, AWS Redshift, Datalake – certification in 1 or a combination of these tools will be a huge plus.
- Scrum Product Owner or Scrum Master certification.
- Awareness of and/or exposure to the use of automation & AI tools to improve data flows and data visualisation, e.g. LLM, Alteryx, etc.
International Consumer Banking - Relationship and Delivery Lead in Edinburgh employer: JPMorganChase
As an employer, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. In the role of Relationship and Delivery Lead, you will have the opportunity to develop your leadership skills while working closely with key stakeholders to drive impactful reporting solutions. Our commitment to employee growth is reflected in our coaching and mentoring initiatives, ensuring that you not only contribute to our success but also advance your career in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land International Consumer Banking - Relationship and Delivery Lead in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a role. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their values and how you can contribute to their goals, especially in areas like reporting and insights.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of how you've tackled challenges in reporting or data analysis. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace International Consumer Banking - Relationship and Delivery Lead in Edinburgh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Relationship and Delivery Lead role. Highlight your experience in reporting, stakeholder management, and data analysis, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of your successes in previous roles. Whether it’s a project you led or a problem you solved, we love to see how you've made an impact. Numbers and results speak volumes!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant to the role. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at JPMorganChase
✨Know Your Data Inside Out
Make sure you have a solid understanding of the data tools and reporting solutions mentioned in the job description. Brush up on SQL, Tableau, and any other relevant technologies. Being able to discuss how you've used these tools in past roles will show your expertise and confidence.
✨Build Relationships Before the Interview
Since this role emphasises relationship management, try to connect with current employees or stakeholders from the company on LinkedIn. This can give you insights into the company culture and expectations, plus it shows your proactive approach to building relationships.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to describe how you would handle specific situations, like gathering requirements or managing stakeholder expectations. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Showcase Your Leadership Skills
As a Relationship and Delivery Lead, demonstrating your leadership experience is crucial. Prepare examples of how you've coached or mentored team members, and be ready to discuss how you foster a high-performing team culture. Highlighting these experiences will set you apart.
