At a Glance
- Tasks: Detect and prevent fraud while safeguarding customers in a dynamic banking environment.
- Company: Join JPMorgan Chase's innovative Fraud Operations team.
- Benefits: Flexible working hours, competitive salary, and a blend of office and home working.
- Other info: Collaborate with diverse teams and industry partners to enhance fraud prevention.
- Why this job: Make a real impact by protecting customers and preventing financial crime.
- Qualifications: 2 years in customer operations with strong analytical and communication skills.
The predicted salary is between 30000 - 40000 € per year.
Join our Fraud Operations team and help build the future of banking at JPMorgan Chase. As a Fraud Advisor, you’ll play a vital role in detecting and preventing first party fraud, safeguarding our customers and the bank. This is your opportunity to use your investigative skills in a dynamic, customer-focused environment, collaborating with industry partners and internal teams. Be part of a diverse, agile team that values innovation, integrity, and continuous improvement.
As a Fraud Advisor in the First Party Fraud team, you will use your operational and investigative expertise to detect and prevent fraud, ensuring the protection of our customers and minimizing losses for the bank. You will work with us to investigate suspected fraud cases, manage risks, and collaborate with stakeholders to deliver timely and effective solutions. Your role will be essential in supporting our mission to deliver secure and trusted banking experiences.
Job Responsibilities:
- Deliver customer service using an omni-channel approach.
- Screen onboarding applications across multiple products to mitigate risk and potential first party fraud.
- Monitor customer accounts and conduct periodic reviews to identify suspicious activity.
- Liaise with other banks and financial institutions to highlight and prevent fraud.
- Conduct investigations into payment activity to identify fraud and financial crime, taking steps to mitigate risks.
- Collaborate with wider fraud operations teams to support colleagues and customers.
- Develop and maintain knowledge of fraud and scam trends.
- Manage and respond to fraud risks, ensuring timely case resolution.
- Utilize problem-solving skills to effectively manage cases.
- Ensure compliance with banking regulations and internal policies.
- Communicate findings and recommendations to key stakeholders.
Required Qualifications, Capabilities, and Skills:
- Minimum 2 years’ experience in customer operations in a bank, preferably focused on the United Kingdom.
- Experience leading complex investigations with an analytical mindset.
- Meticulous attention to detail and high standards of quality in an operational role.
- Ability to work independently and as part of a team, meeting deadlines.
- Ability to work effectively with key stakeholders to achieve positive outcomes.
- Demonstrable understanding of banking regulations, ideally with a fraud focus.
- Strong communication skills.
Preferred Qualifications, Capabilities, and Skills:
- Experience collaborating with industry partners to prevent fraud.
- Knowledge of current fraud and scam trends.
- Experience in omni-channel customer service environments.
- Ability to manage multiple cases and prioritize workload.
- Experience in financial crime investigations.
- Strong stakeholder management and influencing skills.
- Experience supporting process improvements in fraud operations.
What We Offer:
- Flexible Working Hours: 35 hours per week over 4 days, with a blend of office and home working.
- Variety of Shifts: A range of shift patterns between 6:30am and 6pm, Monday to Sunday.
Fraud Advisor in Edinburgh employer: JPMorganChase
At JPMorgan Chase, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work culture that fosters innovation and collaboration. As a Fraud Advisor, you will benefit from flexible working hours and a supportive environment that encourages professional growth and development, all while playing a crucial role in safeguarding our customers and the bank. Join us in a location that values integrity and continuous improvement, where your contributions will make a meaningful impact in the world of banking.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Advisor in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to current employees at JPMorgan Chase on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching common fraud scenarios and how they’re handled. We want you to showcase your investigative skills, so think of examples from your past experience that highlight your problem-solving abilities.
✨Tip Number 3
Practice your communication skills! As a Fraud Advisor, you'll need to explain complex issues clearly. Grab a friend and do some mock interviews to refine your responses and boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at JPMorgan Chase.
We think you need these skills to ace Fraud Advisor in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer operations and fraud investigations. Use keywords from the job description to show we’re on the same page about what you bring to the table.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share specific examples of how you've tackled fraud cases or improved processes in previous roles. Let us see your passion for safeguarding customers and preventing fraud.
Showcase Your Skills:Don’t forget to emphasise your analytical mindset and attention to detail. We want to know how you’ve used these skills in real-life situations, especially in banking or fraud-related contexts.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at JPMorganChase
✨Know Your Fraud Trends
Before the interview, brush up on the latest fraud and scam trends. Being able to discuss current issues in the industry shows that you’re proactive and knowledgeable, which is crucial for a role like this.
✨Showcase Your Investigative Skills
Prepare specific examples from your past experience where you successfully led investigations or identified fraudulent activities. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Customer Focus
Since this role involves customer service, think of instances where you went above and beyond for a customer. Highlight how your actions not only resolved issues but also enhanced customer trust and satisfaction.
✨Engage with Stakeholders
Be ready to discuss how you’ve collaborated with various stakeholders in previous roles. Emphasise your communication skills and ability to influence outcomes positively, as these are key in a fraud advisory position.
