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For Companies At a Glance
- Tasks: Lead forecasting initiatives and develop advanced models for contact centre operations.
- Company: Join JPMorganChase, a leader in financial services with a focus on innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact by optimising workforce planning and enhancing employee work-life balance.
- Qualifications: Experience in data analysis, forecasting, and proficiency in tools like Tableau or AWS.
- Other info: Dynamic team environment with a focus on process improvement and automation.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Forecasting Lead - Workforce Analysis role at JPMorgan Chase. Our Contact Centre Workforce Analysis team ensures we have the right people, in the right place, at the right time. We are seeking an innovative and results‑driven Forecasting Lead to drive workforce planning and forecasting initiatives.
Role Overview
As a Forecasting Lead – Workforce Analysis you will be responsible for determining accurate short to medium‑term volume patterns in a 24/7 operation across multiple channels and work types. You will drive process improvement, automation, and analytical leadership, ensuring our business resources are aligned to support key performance standards, staffing levels, and employee work‑life balance.
Job Responsibilities
- Lead Forecasting Model Development: Design, develop, and implement advanced models to predict contact centre volumes, staffing requirements, and service levels.
- Enhance Forecasting Processes: Identify and drive improvements in monthly and daily call volume forecasting, including driver‑based approaches and error analysis.
- Data Analysis: Experience with AWS (Amazon Connect), Salesforce, and Feedzai is a plus.
- Data Visualization: Experience building dashboards and visualizations using tools such as Tableau or ClickView.
- Process Improvement: Drive initiatives to enhance operational efficiency.
Forecasting Lead - Workforce Analysis in Edinburgh employer: JPMorganChase
Contact Detail:
JPMorganChase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Forecasting Lead - Workforce Analysis in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to current employees at JPMorganChase on LinkedIn. Ask them about their experiences and any tips they might have for landing the Forecasting Lead role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your forecasting models and data analysis skills. Be ready to discuss how you've driven process improvements in the past. We want to see your analytical leadership shine!
✨Tip Number 3
Showcase your data visualisation skills! If you’ve built dashboards using Tableau or ClickView, bring examples to the interview. We love seeing how you can turn complex data into clear insights.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at JPMorganChase.
We think you need these skills to ace Forecasting Lead - Workforce Analysis in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Forecasting Lead role. Highlight your experience with workforce analysis, forecasting models, and any relevant tools like AWS or Tableau. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven process improvements or led forecasting initiatives in the past. Let us know what makes you tick!
Showcase Your Analytical Skills: Since this role is all about data and analysis, make sure to showcase your analytical skills in your application. Mention any experience you have with data visualisation or error analysis, and how you've used these skills to improve processes.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you'll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at JPMorganChase
✨Know Your Numbers
As a Forecasting Lead, you'll need to demonstrate your analytical skills. Brush up on key metrics related to workforce analysis and be ready to discuss how you've used data to drive decisions in the past. Prepare examples of forecasting models you've developed or improved.
✨Showcase Your Tech Savvy
Familiarity with tools like AWS, Salesforce, and data visualisation software is crucial. Make sure you can talk about your experience with these platforms. If you've built dashboards or automated processes, share those stories to highlight your technical prowess.
✨Process Improvement Mindset
JPMorganChase values innovation, so come prepared with ideas on how to enhance forecasting processes. Think about previous roles where you identified inefficiencies and implemented changes. Be ready to discuss specific outcomes from those improvements.
✨Balance is Key
The role emphasises employee work-life balance, so be prepared to discuss how you ensure that staffing levels meet both business needs and employee satisfaction. Share any strategies you've used to maintain this balance in past positions.
