At a Glance
- Tasks: Lead the Escalations team, manage cases, and ensure compliance with SLAs.
- Company: Join a dynamic financial crime team at a leading bank.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Opportunity to work in a fast-paced environment with excellent growth potential.
- Why this job: Make a real impact in financial crime prevention while developing your leadership skills.
- Qualifications: Proven management experience and strong problem-solving skills required.
The predicted salary is between 50000 - 60000 £ per year.
As an Escalations Team Lead in our Financial Crime team, you will be responsible for the day-to-day management and oversight of the Escalations team. Your responsibilities will include being the team's referral point and acting as the SME on all things Escalations. The Escalations Team is responsible for assessment of escalations raised by various teams for review, decision making on if the rationale for an off-boarding/retain recommendation is acceptable and provide an outcome; identification of red flags to assess whether the case requires escalation to the committee; completion of follow up actions on the back of an exit decision; managing the relationship review journey and ensuring we remain compliant within our SLA's.
Job Responsibilities:
- Manage Escalations pipeline of incoming cases and directing oversight of the Escalation Quality Control Checks, ensuring all Escalations cases are reviewed, assessed and decisioned correctly by specialists.
- Chair the Committee and provide clear and concise summaries of each case for the assessment of the Committee and steer senior stakeholders within allotted time.
- Manage performance of Escalations Specialists, provide clear performance targets, conduct performance reviews and develop clear career and personal development trends.
- Assist with change management for integration of Escalations policy, procedures and training material updates for the Escalations Team.
- Collaborate with management for new joiner training plans and ongoing knowledge sharing to the Escalations Team, stakeholder feedback and promoting best practice.
- Partner with Senior Management to ensure KPI's are in line with business requirements, monitor metrics reporting, highlight concerns, propose resolution and track progress.
Required qualifications, capabilities, and skills:
- A proven track record in management and/or coaching of staff members with demonstrated leadership ability.
- Previous experience in a KYC role or role that requires research, problem solving skills and critical thinking as well as an understanding of KYC/AML Risks and red flags.
- Excellent communication skills, both written and verbal with strong stakeholder management and experienced in managing upwards.
- Proven ability to identify, analyse, plan, prioritise and solve problems by providing solutions with the ability to support change and get others onboard.
- Be a multitasker with the ability to prioritise – you can connect and maintain engagement with stakeholders, whilst researching and resolving issues.
- Strong time management skills and the ability to instil this quality in others while working under pressure to fixed deadlines.
- Demonstrate an Independent decision-making ability, and strong analytical skills in order to draft, clear and concise reports.
Preferred qualifications, capabilities, and skills:
- Relevant Banking/Financial industries experience.
- Experience working within a relationship Review/AML or KYC Environment.
- Experience working within a digital bank and with Microsoft Office.
Escalations Team Lead in Edinburgh employer: JPMorganChase
As an Escalations Team Lead in our Financial Crime team, you will thrive in a dynamic work environment that prioritises employee growth and development. We offer comprehensive training programmes, a collaborative culture that encourages knowledge sharing, and the opportunity to lead a dedicated team while making impactful decisions. Located in a vibrant area, our company provides a supportive atmosphere where your contributions are valued, ensuring a rewarding career path in the financial sector.
StudySmarter Expert Advice🤫
We think this is how you could land Escalations Team Lead in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial crime sector and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to escalations and KYC/AML risks. We recommend role-playing with a friend or using mock interview platforms to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've managed teams or resolved conflicts. This will demonstrate your ability to lead the Escalations team effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Escalations Team Lead in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Escalations Team Lead role. Highlight your management experience and any relevant KYC/AML skills. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can help us manage the Escalations team effectively. Keep it concise but impactful!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think critically and provide solutions, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at JPMorganChase
✨Know Your Stuff
Make sure you brush up on KYC/AML regulations and the specific responsibilities of the Escalations Team. Being able to discuss red flags and decision-making processes confidently will show that you're not just familiar with the role, but that you’re genuinely interested in it.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully managed a team or coached individuals. Highlight how you set performance targets and conducted reviews, as this will demonstrate your capability to lead the Escalations Specialists effectively.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since you'll be summarising cases for senior stakeholders, being able to communicate complex information simply is key. Consider doing mock interviews to refine your delivery.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified and resolved issues under pressure. Be ready to discuss your analytical skills and how you prioritise tasks, as these are crucial for managing the Escalations pipeline effectively.
