At a Glance
- Tasks: Deliver exceptional customer service and support while processing transactions and troubleshooting issues.
- Company: Join JPMorgan Chase, a leader in financial services with a commitment to excellence.
- Benefits: Gain valuable experience, competitive pay, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to leverage AI and automation for improved efficiency.
- Why this job: Be a key player in enhancing client relationships and driving operational success.
- Qualifications: Customer service experience and strong problem-solving skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
If you want to be instrumental in delivering unparalleled customer service and operational excellence, you have found the right team. As a Client Service Delivery Analyst within JPMorgan Chase, you will be a key player in our service center operations, providing exceptional customer service and support. Your role will involve addressing client inquiries, processing transactions, and troubleshooting issues, all while identifying opportunities to refer services based on client needs. You will apply your knowledge of our products and services to resolve issues and enhance client relationships. Your ability to plan and manage your work, coupled with your developing skills in strategic planning, digital literacy, and process automation, will be crucial in achieving operational objectives. Your role will also involve collaborating with internal stakeholders, mitigating conflicts, all while maintaining a keen awareness of fraud prevention strategies.
Job responsibilities:
- Process client transactions accurately and efficiently, leveraging your developing knowledge of our products and services.
- Address client inquiries and troubleshoot issues, applying your understanding of our operating procedures and your developing skills in digital literacy and process automation.
- Participate in the end-to-end change management process, applying your beginning proficiency in change management to influence others and mitigate stakeholder impact.
- Manage daily client queries and complete responses within agreed SLAs.
- Coordinate incident triage and updates; capture root-cause and remediation actions to closure.
- Prepare and maintain client reporting, including SLA/KPI packs and service updates.
- Support client service reviews with data, materials and action tracking.
- Assist with client-requested changes and migrations, partnering with internal teams for smooth execution.
- Maintain controls across reconciliations, reporting and documentation; escalate risks with context and next steps.
- Contribute to process standardisation and small automation opportunities.
Required qualifications, capabilities, and skills:
- Knowledge or equivalent expertise in customer service operations, with a focus on transaction processing and troubleshooting.
- Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes.
- Experience in using problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency.
- Experience in fund services or related financial operations; client-facing exposure.
- Foundational understanding of fund accounting operations (NAV lifecycle, reconciliations, client reporting).
- Proficiency with Microsoft Excel (lookups, pivots) and PowerPoint; strong written communication.
- Ability to interpret SLA/KPI data and communicate clear updates to stakeholders.
Preferred qualifications, capabilities, and skills:
- Proficient in leveraging AI/ML technologies and implementing automation tools to enhance client solutions, streamline processes, and improve efficiency.
- Proficient in driving continuous and process improvement initiatives to ensure high-quality client experiences.
- Developing ability to apply cultural intelligence and data & tech literacy for effective engagement with diverse clients and innovative solutions.
- Beginning knowledge of cybersecurity best practices to protect client data, with developing skills in quantitative reporting for informed decision-making.
- Experience supporting incident management and documenting root-cause and remediation.
- Familiarity with BI/automation tools (Power BI/Tableau, Alteryx) to analyse data or streamline tasks.
Client Service Delivery Analyst in Edinburgh employer: JPMorganChase
At JPMorgan Chase, we pride ourselves on fostering a dynamic work environment that champions exceptional customer service and operational excellence. As a Client Service Delivery Analyst, you will benefit from a culture of collaboration and continuous improvement, with ample opportunities for professional growth and development in the heart of a leading financial institution. Our commitment to employee well-being is reflected in our comprehensive benefits package and a supportive atmosphere that encourages innovation and skill enhancement.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Delivery Analyst in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to current or former employees at JPMorganChase on LinkedIn. Ask them about their experiences and any tips they might have for landing the Client Service Delivery Analyst role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and operational excellence. Think about how your skills in transaction processing and troubleshooting can shine through. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 3
Show off your digital literacy! Be ready to discuss how you've used tools like Excel or PowerPoint in past roles. If you’ve dabbled in automation or AI/ML technologies, make sure to highlight that too. It’s all about demonstrating your ability to enhance client solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the team. Good luck!
We think you need these skills to ace Client Service Delivery Analyst in Edinburgh
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service operations. We want to see how you've tackled client inquiries and resolved issues in the past, so share specific examples that demonstrate your problem-solving abilities.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, especially when discussing your skills in digital literacy and process automation.
Tailor Your Application:Take the time to customise your application for the Client Service Delivery Analyst role. Mention how your skills align with our needs, particularly in transaction processing and stakeholder collaboration. This shows us you’re genuinely interested in the position!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at JPMorganChase
✨Know Your Stuff
Make sure you brush up on your knowledge of customer service operations, especially transaction processing and troubleshooting. Familiarise yourself with JPMorganChase's products and services so you can confidently address client inquiries during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've used problem-solving techniques in past roles to improve operational efficiency. Be ready to discuss specific situations where you identified issues and implemented solutions, as this will demonstrate your ability to enhance client relationships.
✨Get Comfortable with Data
Since you'll be dealing with SLA/KPI data, practice interpreting this kind of information. Bring examples of how you've used tools like Excel or Power BI to analyse data and communicate updates effectively, as this will highlight your digital literacy skills.
✨Emphasise Collaboration
Be prepared to talk about your experience working with internal stakeholders. Share instances where you've successfully collaborated to drive mutually beneficial outcomes, as this is crucial for the role and shows your ability to manage relationships effectively.
