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- Tasks: Lead a dynamic team in managing Cash & Card Operations and resolving payment queries.
- Company: Join a leading financial institution with a focus on innovation and teamwork.
- Benefits: Competitive salary, leadership development, and opportunities for career advancement.
- Other info: Foster a culture of continuous improvement and employee engagement.
- Why this job: Make a real impact in the finance sector while developing your leadership skills.
- Qualifications: Experience in team management and expertise in UK and European payment systems.
The predicted salary is between 80000 - 100000 £ per year.
Are you looking for a leadership role within Cash & Card Operations? As a Cash & Cards Operations Lead - Vice President you will be responsible for Cash & Card Operations which is a team that oversees accurate and timely processing and resolution of all payment related enquiries. The scope of work of the team includes working on escalated customer queries received through the Contact Centre and working with product development squads to identify / escalate any potential bugs/defects from investigations and assist with resolution.
Key Responsibilities
- Manage a team of 18-20 members with 4-6 direct reports.
- Provide direction and guidance to the managers on process queries resolution in accordance with local, state, and federal guidelines.
- Work / monitor all escalations on cases and work towards resolution.
- Liaise with business partners/key stakeholders to identify / escalate / resolve process issues / outages.
- Complete ownership of process deliverables and ensure the team meets timeliness & accuracy SLAs.
- Guide team’s focus on customer experience and work towards reducing negative customer impacts.
- Identify methods to increase Straight Through Processing (STP) by reduction of manual touch points.
- Conduct periodic capacity planning exercises with the team, taking into account current volume trends.
- Coordinate application / system updates/releases. Identify / Escalate outages/issues.
- Engage in multiple projects concurrently, working with project managers and other analysts to ensure overall project goals and timelines are met.
- Liaise with key stakeholders and subject matter experts including Compliance, Risk, Controls, Finance, Investment Bank, Treasury Services, Consumer Bank, Product, Technology, Legal and Internal Audit for various business and functional tasks.
- Work on cost rationalization measures and efficiency opportunities that can help the group meet its financial commitments.
- Foster an environment where Risk/Control issues are escalated and trends are anticipated and identified; partner with Risk and Controls teams to ensure all risks are identified and mitigated timely.
- Maintain & take ownership of the BCP Plans, including periodic testing.
- Consistently lead by example & effectively coach employees in a positive manner for improved results.
- Foster continuous improvement culture within the team.
- Create retention strategies, employee engagement methods and early warning systems.
- Develop succession planning within the team at all levels.
- Consistently lead by example & Chase values.
Required Qualifications, Capabilities, and Skills
- Relevant experience in managing a team and people management.
- Subject matter expert on UK and European payment systems.
- Strong knowledge of product development and product life cycle.
- Excellent Communication (verbal & written) and Inter-Personal skills.
- Attention to detail and analytical skills.
- Time management skills and multitasking ability.
- Self-motivated and able to motivate the team.
- Customer centric approach.
Cash & Card Operations Lead - Vice President in Edinburgh employer: JPMorganChase
Contact Detail:
JPMorganChase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cash & Card Operations Lead - Vice President in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a leadership role. You never know who might have the inside scoop on an opportunity that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you’re the ideal fit for the Cash & Card Operations Lead role.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've successfully managed teams and resolved complex issues. Highlight your experience with payment systems and customer-centric approaches to really stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Cash & Card Operations Lead - Vice President in Edinburgh
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in managing teams. We want to see how you've led others and tackled challenges in previous roles, especially in cash and card operations.
Be Specific About Your Experience: Use concrete examples to demonstrate your knowledge of UK and European payment systems. We love details, so don’t hold back on sharing your expertise and how it relates to the role.
Tailor Your Application: Make sure your application speaks directly to the job description. We’re looking for candidates who understand the nuances of cash and card operations, so align your skills with what we’re after.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at JPMorganChase
✨Know Your Payment Systems
Make sure you brush up on your knowledge of UK and European payment systems. Being a subject matter expert will not only impress the interviewers but also show that you're ready to hit the ground running in this leadership role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Highlight your experience in coaching and developing team members, as well as how you've fostered a positive work environment. This is crucial for a role that involves managing 18-20 members!
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've resolved escalated customer queries or process issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical skills.
✨Engage with Stakeholders
Familiarise yourself with the key stakeholders mentioned in the job description. Think about how you would liaise with them to identify and resolve process issues. Showing that you understand the importance of collaboration will set you apart from other candidates.