At a Glance
- Tasks: Investigate card disputes and manage chargebacks with care and accuracy.
- Company: Join a leading banking operations team focused on customer service excellence.
- Benefits: Flexible shifts, competitive pay, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement.
- Why this job: Make a real difference by helping customers resolve their card issues.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 27000 - 33000 £ per year.
Be the person customers trust when something does not look right on their card transaction. You will protect customer experience by investigating non-fraud disputes and guiding cases through the chargeback process with care and confidence. Through phone and chat, you will bring empathy, clarity, and ownership to every interaction. As our business expands, you will join a team committed to raising service standards and doing the right thing for customers.
As a Banking Operations Disputes Specialist in International Consumer Business, Banking Operations, you will support our customers by reviewing non-fraud card disputes and managing chargebacks end-to-end with care, accuracy, and timely decisions. You will help us deliver a consistent, high-quality customer experience across channels while strengthening our controls and documentation. You will also contribute to a collaborative environment by sharing knowledge and improving how we resolve disputes.
Job responsibilities
- Review card transaction disputes to confirm validity and identify the appropriate resolution path.
- Investigate customer concerns through thorough research and sound judgment to reach fair outcomes.
- Process chargebacks accurately by completing required steps across the full chargeback lifecycle.
- Communicate clearly and professionally with customers through phone and chat, setting expectations and guiding next steps.
- Document case activity thoroughly and concisely while engaging with customers in real time.
- Resolve complaints within agreed service timeframes, escalating when needed to meet customer and business outcomes.
- Identify trends, gaps, or recurring issues and log them appropriately to support continuous improvement.
- Support daily banking calls as needed to maintain coverage and service consistency.
- Adhere to applicable regulatory requirements and departmental policies and procedures.
Required qualifications, capabilities, and skills
- Willingness to work rotating schedules and shifts (business hours are 08:00 to 20:00, Monday to Sunday; four 10-hour shifts per week; one weekend in eight, subject to change).
- Willingness to work in an environment supporting customers through both phone and chat.
- Strong customer focus, including ownership of interactions, empathy, and effective expectation-setting.
- Strong verbal and written communication skills, including negotiation and decision-making with customers and internal partners.
- Ability to multitask while speaking or chatting with customers and documenting account activity clearly.
- Strong problem-solving skills, including prioritization and timely decision-making.
- Strong analytical skills with attention to detail and accuracy.
- Proficiency using multiple windows, browsers, tabs, and messaging tools.
- Ability to follow regulatory requirements and internal policies and procedures.
- Ability to produce clear, accurate case notes and supporting documentation.
Preferred qualifications, capabilities, and skills
- Experience with chargeback rules and end-to-end chargeback processes.
- Experience conducting investigations and reviews of credit card disputes (non-fraud).
#ICBCareer #ChaseUKCustomerServices
Card disputes/chargeback Specialist in Edinburgh employer: JPMorganChase
JPMorganChase is an exceptional employer, offering a dynamic work environment in Greater London where innovation thrives. With a strong commitment to diversity and inclusion, employees benefit from collaborative agile teams, extensive professional development opportunities, and the chance to work on cutting-edge technology products that shape the future of finance. Join us to be part of a culture that values your contributions and supports your growth.
StudySmarter Expert Advice🤫
We think this is how you could land Card disputes/chargeback Specialist in Edinburgh
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like JPMorganChase. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Card disputes/chargeback Specialist in Edinburgh
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to JPMorganChase.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on JPMorganChase's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at JPMorganChase
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with JPMorganChase.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at JPMorganChase will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former JPMorganChase employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
