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For Companies At a Glance
- Tasks: Lead design projects, ensuring exceptional customer experiences and effective collaboration across teams.
- Company: Join J.P. Morgan, a global leader in financial services with a focus on innovation.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Why this job: Make a real impact by shaping customer-centric products in a dynamic team.
- Qualifications: 10+ years in design program management with strong communication and collaboration skills.
- Other info: Embrace diversity and inclusion in a fast-paced, innovative workplace.
The predicted salary is between 43200 - 72000 £ per year.
Following the successful launch of Chase UK in 2021, we are a new team with a mission to create customer-centric products that solve real-world problems. Our environment nurtures skills and helps you realize your potential. We value collaboration, curiosity, and commitment, and our diverse team includes professionals from top tech giants, blockchain innovators, and FinTech unicorns.
Responsibilities
- Oversee and manage a project portfolio, including project intake, assessment, resourcing, execution, tracking, and team capacity.
- Help define and operationalize our organization’s Playbook and best practices for comprehensive experience oversight.
- Develop and continuously improve design workflows and resource allocation frameworks.
- Coordinate and prioritize initiatives, intake, backlog, and resource planning/allocation with Design Leaders.
- Ensure that programs, projects, and work streams are well-managed and align with broader strategic initiatives.
- Identify and monitor critical project stages to enable design to deliver exceptional customer experiences across multiple platforms.
- Ensure interdependencies are understood and effectively planned for.
- Identify organizational needs and implement improvements for tools, documentation, asset management, and communications.
- Facilitate effective collaboration across multiple teams to ensure cohesive program development.
- Establish and measure outcomes and team capacity utilization, identify areas for improvement, and implement design process enhancements.
Role Requirements
- +10 years experience as a Design Program Manager, Design Operations lead, or similar role working with project/program management.
- Deep experience working with creative/design teams, understanding how to integrate process with design activities.
- Thorough understanding of creative development processes and customer-centered design.
- Experience of managing complex programmes with clear outcomes, stakeholder alignment and competing timelines.
- Experience with design tools, Agile development and methodologies.
- Degree or equivalent experience.
Your Soft Skills Should Include
- Ability to understand complex programs, scope and prioritize projects, define schedules, and work independently.
- Excellent written and verbal communication skills, including the ability to effectively present complex and/or sensitive information.
- Proven ability to collaborate cross-functionally and influence outcomes.
- Experience thriving in a fast-paced, collaborative, cross-disciplinary and geographically dispersed environment.
- Navigate ambiguity and bring clarity and structure without over-constraining the work.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
Design Program Manager employer: JPMorganChase
Contact Detail:
JPMorganChase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Design Program Manager
✨Tip Number 1
Network like a pro! Reach out to folks in your industry, especially those who work at J.P. Morgan or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best design projects and management experiences. Make sure it’s easy to navigate and showcases how you’ve solved real-world problems—just like the role you’re aiming for!
✨Tip Number 3
Prepare for the interview by understanding their mission and values. J.P. Morgan loves collaboration and customer-centric solutions, so think of examples from your past that demonstrate these qualities and be ready to share them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and are familiar with their processes.
We think you need these skills to ace Design Program Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Design Program Manager role. Highlight your experience with creative teams and project management, and show us how you can bring value to our mission of creating customer-centric products.
Showcase Your Soft Skills: We love candidates who can communicate effectively and collaborate across teams. In your application, give examples of how you've navigated complex projects and influenced outcomes in a fast-paced environment. This will help us see how you fit into our diverse team.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to describe your experiences and achievements. We appreciate well-structured applications that get straight to the point without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at JPMorganChase
✨Know Your Design Processes
Make sure you brush up on your understanding of creative development processes and customer-centred design. Be ready to discuss how you've integrated these processes in your previous roles, as this will show your depth of experience and alignment with the company's mission.
✨Showcase Your Project Management Skills
Prepare specific examples of complex programmes you've managed, focusing on outcomes, stakeholder alignment, and how you navigated competing timelines. This will demonstrate your ability to oversee a project portfolio effectively, which is crucial for the Design Program Manager role.
✨Emphasise Collaboration and Communication
Since the role requires cross-functional collaboration, think of instances where you've successfully influenced outcomes through effective communication. Highlight your ability to present complex information clearly, as this will resonate well with the interviewers.
✨Be Ready to Discuss Improvements
Consider areas where you've identified needs and implemented improvements in tools, documentation, or processes. Sharing these experiences will showcase your proactive approach and commitment to continuous improvement, aligning perfectly with the company's values.
