Customer Success Director

JOB DESCRIPTION

Elevate the customer experience by spearheading transformative success strategies and infusing your leadership insights to inspire teams and cultivate lasting customer relationships.

As a Customer Success Director in the central Infrastructure Platforms team, you will be a key leader promoting impact on the Customer Success team. You will have the opportunity to oversee customer success initiatives, promote customer health metrics, and manage the customer\’s onboarding journey of the product\’s adoption, expansion, and retention for some of our largest customers. In this role, you will establish best practices and closely collaborate with a cross-functional team to deliver exceptional customer experiences.

Job responsibilities

• Develops and executes a comprehensive customer success strategy through proactive engagement, onboarding, product adoption, expansion, and execution, while considering past and current strategies to identify opportunities for improvement and align with company objectives
• Coaches the team on