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- Tasks: Build and optimise multichannel CRM campaigns to engage customers effectively.
- Company: Join J.P. Morgan, a global leader in financial services with a focus on diversity.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Collaborative team atmosphere with a commitment to continuous learning and development.
- Why this job: Make a real impact by shaping customer communications in a fast-paced environment.
- Qualifications: Bachelor's degree or equivalent experience in marketing or business required.
The predicted salary is between 30000 - 40000 £ per year.
Join a high impact team shaping customer lifecycle communications through data driven, multichannel CRM. You'll collaborate across product, marketing, CX and support to deliver timely, relevant communications that deepen engagement. As a Campaign Operations Associate in the CRM Operations team, you will build, launch and optimise multichannel campaigns that inform and delight customers across the lifecycle. You will partner closely with technical and nontechnical stakeholders to ensure accurate data, rigorous testing and compliant execution. You'll thrive in a fast-moving, collaborative environment that values customer focus, simplicity and continuous learning.
Job Responsibilities
- Build, schedule and QA multichannel CRM campaigns across email, push, in-app, SMS and customer notices.
- Manage real time communications and support squad with testing and execution in the CRM platform.
- Ensure data accuracy, audience integrity and consent settings for every send.
- Coordinate with product, marketing, CX, content and support to align briefs, timelines and reviews.
- Design and launch automated, event triggered journeys using internal and approved external tools.
- Adhere to legal, compliance, risk and control requirements, secure approvals prior to launch.
- Deliver projects on time while following internal processes, documentation and playbooks.
- Create runbooks and capture learnings to scale best practices across teams.
- Build and maintain KPI dashboards, reporting and alerting for campaigns and channels.
- Support customer communications escalations and queries in partnership with Customer Support.
Required Qualifications, Capabilities and Skills
- Bachelor's degree in marketing, business or related field, or equivalent practical experience.
- Experience executing email and CRM campaigns in regulated environments.
- Proficiency with an enterprise CRM/ESP platform (e.g. Braze, Salesforce Marketing Cloud, MoEngage).
- Analytical skills with attention to detail; ability to validate data and interpret engagement metrics.
- Experience building automated, event triggered journeys and segmenting customer data.
- Demonstrated ability to manage end-to-end campaign development and delivery in fast paced setting.
- Familiarity with A/B testing design, execution and analysis for campaign optimization.
- Strong organization, stakeholder management and written communication skills.
Preferred Qualifications, Capabilities and Skills
- Ideally, experience in retail banking or financial services.
- Experience working in agile, cross functional squads.
- Knowledge of deliverability, consent management and regional communications regulations.
- Familiarity with building dashboards and alerts for campaign performance monitoring.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success. Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships globally. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through our websites, mobile apps, and paid media channels based on what is best for the customer.
CRM Campaign Operations - Associate employer: JPMorganChase
Contact Detail:
JPMorganChase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Campaign Operations - Associate
✨Tip Number 1
Network like a pro! Reach out to folks in your desired field on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to CRM campaigns. We all know that confidence is key, so the more you rehearse, the better you'll perform!
✨Tip Number 3
Showcase your skills with a portfolio of past campaigns or projects. If you've got data-driven results, flaunt them! It’s a great way to demonstrate your impact and expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace CRM Campaign Operations - Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your experience with CRM campaigns, data accuracy, and collaboration with teams, as these are key for us at StudySmarter.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about CRM and how your background makes you a great fit. Share specific examples of your past work that align with the responsibilities listed in the job description.
Showcase Your Analytical Skills: Since we value data-driven decisions, be sure to mention any experience you have with analytics, A/B testing, or campaign optimisation. This will help us see how you can contribute to our team's success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at JPMorganChase
✨Know Your CRM Tools
Familiarise yourself with the enterprise CRM/ESP platforms mentioned in the job description, like Braze or Salesforce Marketing Cloud. Be ready to discuss your experience with these tools and how you've used them to execute successful campaigns.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical skills by discussing specific examples where you validated data or interpreted engagement metrics. Highlight any A/B testing you've conducted and how it improved campaign performance.
✨Collaboration is Key
Since this role involves working closely with various teams, think of examples that showcase your ability to collaborate effectively. Be ready to talk about how you've coordinated with product, marketing, and support teams to align on briefs and timelines.
✨Emphasise Compliance and Attention to Detail
Given the regulated environment, it's crucial to highlight your understanding of compliance and risk management. Prepare to discuss how you've ensured data accuracy and adhered to legal requirements in past campaigns.