At a Glance
- Tasks: Analyse complaints data and provide insights to improve customer outcomes.
- Company: Join a dynamic team focused on innovation and collaboration.
- Benefits: Diverse workplace, career advancement opportunities, and supportive environment.
- Other info: Embrace diversity and inclusion in a rewarding career path.
- Why this job: Make a real impact while developing your analytical and creative skills.
- Qualifications: Strong analytical skills and experience with data analysis tools.
The predicted salary is between 35000 - 45000 £ per year.
Embark on a rewarding and challenging career as a Complaints Assurance Analyst with our dynamic team. You'll have the opportunity to make a significant impact by supporting process improvements, key initiatives and expanding your creative skills in a supportive and collaborative environment. Join us and contribute to our mission while advancing your career.
As a Complaints Assurance Analyst in Complaints Assurance, you strengthen our complaints control environment through disciplined assurance work, clear insight, and effective stakeholder engagement. You turn complaints and assurance data into decision-useful outputs for senior stakeholders and product teams, helping us improve customer outcomes and business performance. You help us embed evolving Financial Conduct Authority complaints policy requirements into day-to-day practices and assurance routines, while delivering high-quality work to agreed timelines.
Job Responsibilities
- Provide complaints-related data, analysis, and insight to stakeholders across the business.
- Ensure outputs are accurate, timely, and aligned to agreed definitions and governance.
- Develop senior-ready PowerPoint materials that communicate trends, drivers, emerging risks, and recommended actions.
- Identify emerging issues and translate insights into practical recommendations for stakeholders and product teams.
- Complete and evidence complaints controls, maintaining a strong audit trail.
- Support effective oversight by documenting assurance activity and control outcomes clearly.
- Collaborate across teams to translate insight into process improvements and more consistent complaints handling.
- Manage multiple workstreams and competing priorities without compromising quality.
- Deliver to tight deadlines in a delivery-focused environment.
- Support implementation of new and updated Financial Conduct Authority complaints policies into day-to-day practices and assurance routines.
Required Qualifications, Capabilities, And Skills
- Strong analytical capability.
- Confident working with operational and assurance data to produce clear, actionable insight.
- Experience building structured, executive-ready narratives in PowerPoint.
- Highly competent in Excel for data preparation, analysis, and quality checks.
- Demonstrate strong control discipline, including attention to detail, evidence management, and an ability to work within defined governance and risk frameworks.
- Ability to collaborate effectively across functions, communicate clearly with both technical and non-technical stakeholders, and remain effective under time pressure.
Preferred Qualifications, Capabilities, And Skills
- Experience in complaints operations, assurance, controls, risk, compliance, or conduct-related environments is beneficial, particularly where work is aligned to FCA expectations.
- Familiarity with additional data and visualisation tools (for example, SQL, Power BI, Tableau, or similar) is a plus, as is experience with root cause analysis and process improvement methods.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
Complaints Assurance Analyst employer: JPMorganChase
Join a forward-thinking organisation as a Complaints Assurance Analyst, where your contributions will directly enhance customer outcomes and business performance. Our inclusive work culture fosters collaboration and creativity, providing ample opportunities for professional growth and development. With a commitment to diversity and a supportive environment, we empower our employees to thrive while adhering to the highest standards of compliance and assurance.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Assurance Analyst
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like JPMorganChase looking for candidates who are engaged and informed.
We think you need these skills to ace Complaints Assurance Analyst
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at JPMorganChase. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at JPMorganChase
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with JPMorganChase’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
