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For Companies At a Glance
- Tasks: Engage with clients and sales traders, managing trade processing and inquiries.
- Company: Join J.P. Morgan, a global leader in financial services.
- Benefits: Diverse work environment, career growth, and commitment to inclusion.
- Why this job: Be the key contact for clients, enhancing operational efficiency and satisfaction.
- Qualifications: Strong client service skills, proactive attitude, and ability to multitask.
- Other info: Opportunity to work in a dynamic, fast-paced financial environment.
The predicted salary is between 28800 - 48000 £ per year.
Client Service Analyst – EMEA Cash Equities Middle Office
Join to apply for the Client Service Analyst – EMEA Cash Equities Middle Office role at JPMorganChase
Job Description
Do you enjoy partnering with a multitude of diverse groups, in a fast-paced environment? Are you looking to engage in a variety of initiatives promoting operational efficiency and client satisfaction? The Cash Equities Middle Office Client Services Team is looking for someone just like you.
As a Client Service Analyst – EMEA Cash Equities Middle Office within the Client Services Team, you will serve as the primary contact for clients and sales traders, handling all aspects of trade processing and related inquiries. Your key responsibilities will include allocating stock to the appropriate funds, providing prompt and accurate confirmations, and managing trades through to settlement. Ensuring superior client service, fostering strong relationships with our global teams, and meeting these requirements are crucial to our success.
Job Responsibilities
- Acts as primary operations point of contact for sales, sales trading desks and client operations teams, to resolve queries or issues
- Ensures prompt and accurate allocation of trades to the relevant funds, along with issuing accurate trade confirmations, in a timely manner, in line with client requirements
- Manages pre-matching of transactions to ensure smooth settlement
- Manages all client queries in a timely manner while proactively ensuring any issues do not reoccur
- Provides the Front Office with timely, accurate information in relation to the status of problem trades
- Completes all relevant control checks, escalation of issues in a timely manner and maintaining audit trail
- Continuously seeks feedback on opportunities for improvement and providing feedback to other groups in relation to where processes could be improved
- Identifies opportunities to continuously improve ‘Straight Through Processing’ and quality of service delivered to clients; and automate/streamline existing processes
- Partnerships with our Commission Management Solutions team on any research commission queries
- Partnerships with the Corporate & Investment Bank Account Oversight team in relation to special handling and resolving any issues for priority clients
- Provides Subject Matter Expertise (SME) input in partnership with technology and operations project teams
Required Qualifications, Capabilities, And Skills
- Well established client service skills with a positive attitude
- Ability to both work well as part of a team, and also to be results orientated and self-motivated, being proactive by using own initiative to take personal responsibility for tasks and actions
- Capacity to think laterally and understand the big picture
- Experience within operations
- A flexible, organized, proactive attitude towards work with the ability to multi-task and prioritize workload to meet daily deadlines
- Excellent communication skills in all media
- The ability to work well under pressure
- Strong analytical and problem solving skills
- Control mindset with risk awareness along transaction lifecycle and strong attention to details
Preferred Qualifications, Capabilities, And Skills
- Experience in the financial industry, preferably within an Investment Banking environment
- Technical understanding of securities products would be an advantage
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
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Client Service Analyst - EMEA Cash Equities Middle Office employer: JPMorganChase
Contact Detail:
JPMorganChase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Analyst - EMEA Cash Equities Middle Office
✨Tip Number 1
Network like a pro! Reach out to current employees at JPMorganChase on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding the role inside out. Familiarise yourself with trade processing and client service best practices. We want you to shine when discussing how you can enhance operational efficiency!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you've tackled challenges head-on, especially in fast-paced environments. This will demonstrate your ability to thrive in the Cash Equities Middle Office.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at JPMorganChase.
We think you need these skills to ace Client Service Analyst - EMEA Cash Equities Middle Office
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Service Analyst. Highlight your client service skills and any relevant experience in operations, especially in a fast-paced environment like investment banking.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for client service and how you can contribute to operational efficiency. Don’t forget to mention your proactive attitude and problem-solving skills!
Showcase Your Communication Skills: Since this role involves liaising with various teams and clients, make sure to demonstrate your excellent communication skills in your application. Use clear and concise language to convey your points effectively.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to see your application and get you on the path to joining our team!
How to prepare for a job interview at JPMorganChase
✨Know Your Client Service Skills
Make sure you can clearly articulate your client service experience. Think of specific examples where you've successfully resolved client queries or improved processes. This will show that you understand the importance of client satisfaction in a fast-paced environment.
✨Demonstrate Your Analytical Skills
Prepare to discuss how you've used your analytical and problem-solving skills in previous roles. Be ready to share instances where you identified issues and implemented solutions, especially in operations or trade processing.
✨Showcase Your Teamwork and Initiative
Highlight your ability to work well in a team while also being proactive. Share examples of when you took the initiative to improve a process or help a colleague, as this role requires both collaboration and self-motivation.
✨Understand the Financial Landscape
Brush up on your knowledge of the financial industry, particularly in investment banking and securities products. Being able to speak confidently about these topics will demonstrate your commitment and readiness for the role.
