At a Glance
- Tasks: Drive payroll excellence by modernising processes and implementing strong controls across multiple countries.
- Company: Join a global leader in payroll operations with a focus on innovation and collaboration.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a supportive team that values your contributions and fosters career development.
- Why this job: Make a real impact on payroll services while enhancing your skills in a dynamic environment.
- Qualifications: Experience in change management and strong knowledge of payroll processes required.
The predicted salary is between 50000 - 65000 £ per year.
Elevate your profile in a role where your work directly improves how we deliver payroll services at scale. You will partner across Human Resources, Finance, Technology, and vendors to drive operational excellence through disciplined change management and strong controls. This is an opportunity to modernize processes, strengthen governance, and deliver measurable improvements for employees across multiple countries.
As a Payroll Operations Change and Controls Senior Associate in Global Payroll Operations, you will support the delivery of payroll services across countries using a mix of in-sourced, hosted, and outsourced solutions. You will lead process and control improvements, manage change initiatives (including automation), and help ensure accurate, compliant, and resilient payroll execution. You will partner with stakeholders and vendors to identify risks, resolve issues, and implement scalable improvements.
Job responsibilities
- Support the delivery of payroll services across many countries using in-sourced, hosted, and outsourced solutions.
- Ensure timely and accurate administration of garnishments, insurance-related payroll items, and taxes, including correct withholding and remittance.
- Review, document, and update payroll processes to promote consistent, efficient, and well-controlled execution.
- Drive change activities, including automation, process updates, and implementations driven by legislative or regulatory changes.
- Identify improvement opportunities and partner with stakeholders to implement scalable solutions, including automation and artificial intelligence where appropriate.
- Identify payroll risks and ensure appropriate controls, governance, and monitoring are in place.
- Monitor changes to social security, employment, and tax laws that impact payroll and benefits and coordinate timely operational updates.
- Support compliance with internal policies and external regulatory requirements.
- Provide day-to-day support to managers and the broader payroll team, contributing to issue resolution and decision-making.
- Lead training and documentation to strengthen team capability, resilience, and coverage arrangements.
- Support outsourced payroll vendor performance and issue resolution to maintain service quality and compliance.
Required qualifications, capabilities, and skills
- Experience delivering change management initiatives, including automation and technology-enabled process improvements.
- Strong knowledge of end-to-end payroll processes, including tax and employment law considerations and payroll accounting fundamentals.
- Demonstrated capability in data management, analysis, and reconciliation with a focus on accuracy, completeness, and control.
- Strong organizational skills with the ability to prioritize effectively in a high-volume, deadline-driven environment.
- Proven ability to lead, motivate, and develop teams, and to escalate issues appropriately.
- Strong analytical and calculation skills with high attention to detail.
- Ability to work under pressure and meet tight deadlines in a structured and controlled manner.
- Flexible and adaptable approach, with comfort navigating changes to procedures, systems, and processes.
- Vendor management experience, including managing service performance and issue resolution.
- Experience working in a large, multi-site organization.
Preferred qualifications, capabilities, and skills
- Experience supporting multi-country payroll delivery models and stakeholder groups across regions.
- Experience implementing governance, controls, and monitoring frameworks in an operations environment.
- Experience using process mapping, workflow, or reporting tools to support operational improvements.
- Exposure to automation tooling and scaled adoption approaches (for example, standardized playbooks and training).
Payroll Operations Change and Controls Senior Associate in Bournemouth employer: JPMorganChase
JPMorganChase is an exceptional employer, offering a dynamic work environment in Greater London where innovation thrives. With a strong commitment to diversity and inclusion, employees benefit from collaborative agile teams, extensive professional development opportunities, and the chance to work on cutting-edge technology products that shape the future of finance. Join us to be part of a culture that values your contributions and supports your growth.
StudySmarter Expert Advice🤫
We think this is how you could land Payroll Operations Change and Controls Senior Associate in Bournemouth
✨Join HR Networks
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We think you need these skills to ace Payroll Operations Change and Controls Senior Associate in Bournemouth
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at JPMorganChase. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to JPMorganChase and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at JPMorganChase. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to JPMorganChase's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at JPMorganChase
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with JPMorganChase.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at JPMorganChase will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
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Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact JPMorganChase and how you would contribute to adapting HR strategies.
