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- Tasks: Manage collections, negotiate payment arrangements, and collaborate with teams to resolve disputes.
- Company: Join a leading financial services firm with a focus on innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Fast-paced environment with great career advancement potential.
- Why this job: Make a real impact by minimising financial risks and enhancing client relationships.
- Qualifications: Strong analytical skills, proficiency in MS Office, and excellent communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
Join our team as a Payments Services Collections Specialist, where you'll manage collections and minimise financial impact to the company. Handle chargebacks, fees, and disputed items, negotiate payment arrangements, and collaborate with internal groups for efficient resolution.
As a Payments Services Collections Specialist within Payments Collections Team, you will be responsible for collecting chargebacks, fees, and other disputed client items. You will locate and contact Payment’s clients by telephone and email, handle skip-tracing assignments, assess the severity of delinquency, and make decisions based on the firm's established criteria. You will negotiate payment arrangements and act as a key liaison with other internal groups to promptly eliminate negative financial impact to JPMC.
Job responsibilities:- Manages collections queue using the firm’s proprietary Collections system (PCM) while navigating a complex multi-systems environment.
- Locates and contacts clients by telephone and email to collect chargebacks, fees, and disputed items.
- Handles skip-tracing assignments and assesses the severity of delinquency.
- Makes decisions based on the firm's established criteria and negotiates payment arrangements.
- Requests client’s account termination and manages the return or billing of rented equipment.
- Documents account activities thoroughly and concisely.
- Collaborates with internal groups to eliminate negative financial impact.
- Abides by all applicable regulatory and department practices and procedures.
- Excellent PC and keyboarding skills, with proficiency in MS Office products, including intermediate Word and Excel.
- Strong analytical, communication, and negotiation skills.
- Proven self-starter, results-oriented, and team player.
- Ability to work independently and in a team environment.
- Critical thinking and independent judgment skills.
- Comfortable communicating with clients and internal partners in a metrics-driven environment.
- Ability to navigate multiple technologies while staying engaged with clients and internal partners.
- Resiliency and adaptability in a fast-paced environment.
- Logical problem-solving and good judgment to ensure appropriate outcomes.
- Effective prioritisation to ensure efficiency.
- Experience in Banking, Commercial, or Payment Processing Industry.
- Alteryx and Tableau knowledge.
- Demonstrated experience in commercial accounts receivable collection.
Payments Services Collections Specialist in Bournemouth employer: JPMorganChase
Contact Detail:
JPMorganChase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payments Services Collections Specialist in Bournemouth
✨Tip Number 1
Get to know the company inside out! Research JPMC's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your negotiation skills! Since you'll be handling chargebacks and payment arrangements, role-play with a friend or use online resources to sharpen your approach. Confidence is key when discussing financial matters.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our Payments Collections Team.
We think you need these skills to ace Payments Services Collections Specialist in Bournemouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Payments Services Collections Specialist role. Highlight your experience with collections, chargebacks, and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your analytical skills and negotiation experience, and don’t forget to show your enthusiasm for working with us at StudySmarter.
Showcase Your Tech Skills: Since you'll be navigating multiple systems, make sure to highlight your proficiency in MS Office and any other relevant tech skills. If you've used tools like Alteryx or Tableau, give us the details – we love seeing tech-savvy candidates!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at JPMorganChase
✨Know Your Numbers
Familiarise yourself with key metrics related to collections and chargebacks. Being able to discuss specific figures or trends in the industry will show that you’re not just knowledgeable but also genuinely interested in the role.
✨Master the Art of Negotiation
Brush up on your negotiation skills before the interview. Prepare examples of how you've successfully negotiated payment arrangements in the past, as this is a crucial part of the Payments Services Collections Specialist role.
✨Showcase Your Tech Savvy
Since the job involves navigating multiple systems, be ready to discuss your experience with MS Office, especially Excel. If you have any knowledge of Alteryx or Tableau, make sure to highlight that too!
✨Demonstrate Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex problems in previous roles. This will help illustrate your critical thinking abilities and how you can apply them to minimise financial impacts effectively.