At a Glance
- Tasks: Engage with clients to resolve payment issues and manage collections efficiently.
- Company: Join a dynamic Payments team focused on collaboration and problem-solving.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on accountability and teamwork.
- Why this job: Make a real impact by protecting the firm's financial health while developing your skills.
- Qualifications: Strong communication, analytical, and negotiation skills are essential.
The predicted salary is between 27000 - 33000 £ per year.
Description
Are you a skilled communicator who thrives on solving problems and delivering results?
This is your chance to join a collaborative Payments team where your negotiation and analytical abilities will directly protect the firm's financial health.
You will work with clients and partners to resolve complex account matters while growing your expertise in a dynamic, technology-driven environment.
If you are resilient, adaptable, and motivated by impact, this role is for you.
As a Payments Collections Specialist in the Payments Services team, you will manage the collection of chargebacks, fees, and other disputed client items while acting as a key point of contact between clients and internal partners.
You will use your judgment and negotiation skills to resolve delinquencies, minimize financial risk, and ensure a positive client experience.
We are a fast-paced, metrics-driven team that values accountability, collaboration, and critical thinking.
- Job Responsibilities
- Contact clients by telephone and email to collect outstanding chargebacks, fees, and disputed items
- Assess the severity of account delinquency and make decisions based on established criteria
- Negotiate payment arrangements with clients in a professional and solutions-focused manner
- Handle skip-tracing assignments to locate clients with outstanding balances
- Liaise with internal teams to promptly resolve issues and eliminate negative financial impact
- Request client account terminations to minimize losses where appropriate
- Manage the return or billing of rented equipment as required
- Manage a Collections queue using the firm's proprietary collections system
- Navigate a complex, multi-system environment while maintaining full client engagement
- Document all account activities thoroughly and concisely
- Prioritize workload effectively to meet performance metrics and ensure efficiency
- Required Qualifications, Capabilities, and Skills
- Strong verbal and written communication skills for engaging clients and internal partners
- Proven analytical, negotiation, and problem-solving skills
- Ability to navigate multiple technology platforms simultaneously
- Demonstrated resilience and adaptability in a fast-paced, metrics-driven environment
- Strong organizational skills with the ability to manage competing priorities
- Proficiency in Microsoft Office products, including advanced Word and Excel
- Ability to work both independently and as part of a team
- Critical thinking skills with the ability to exercise independent judgment
- High level of personal accountability, integrity, and punctuality
- Preferred Qualifications, Capabilities, and Skills
- Experience in banking, commercial, or payment processing industries
- Commercial accounts receivable collections experience
- Merchant acquiring experience in a front-line support role
- Knowledge of or experience with Alteryx
Payment Collections Specialist in Bournemouth employer: JPMorganChase
J.P. Morgan Europe Limited is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of the financial sector. Employees benefit from comprehensive growth opportunities, competitive compensation, and a commitment to professional development, all while contributing to impactful consumer banking initiatives. Working here means being part of a prestigious institution that values insights and empowers its team members to drive meaningful change.
StudySmarter Expert Advice🤫
We think this is how you could land Payment Collections Specialist in Bournemouth
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like JPMorganChase. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Payment Collections Specialist in Bournemouth
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to JPMorganChase.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on JPMorganChase's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at JPMorganChase
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with JPMorganChase.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at JPMorganChase will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former JPMorganChase employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
