At a Glance
- Tasks: Enhance client experience and manage queries in Margin Services Operations.
- Company: Join a dynamic team in a rapidly-growing financial services firm.
- Benefits: Part-time role with flexible hours and opportunities for professional growth.
- Other info: Collaborative environment with opportunities to simplify and improve processes.
- Why this job: Make a real impact on client relationships and operational excellence.
- Qualifications: Strong communication, problem-solving skills, and attention to detail required.
The predicted salary is between 29700 - 36300 £ per year.
Description
Join our dynamic Margin Services OSD team and play a pivotal role in proactively enhancing the Client Experience for a diverse portfolio of Buy-side Derivatives Firms.
Margin Services Operations is a diverse, rapidly-growing area offering a wide variety of Collateral-based products to a varied Client-base, ranging from Broker Dealer groups to Hedge Funds, Pension Funds and Global Fund Managers.
The Trading Services Operations function supports 3 main products: Derivatives (MS), Securities Lending (SCM) and Tri Party Repo (TPR).
This role is within the Derivatives (MS) group, and specifically the Operational Service Delivery (OSD) team.
As a Service Delivery Analyst within the Margin Services Operations Service Delivery (OSD) team you will have the opportunity to drive strategic initiatives that shape the future of our business, and contribute to the success of our Global Operations.
As a member of the OSD team, you will collaborate with Stakeholders across Securities Services to maintain high standards of Operational Service Levels for the Margin Services Business.
- Job responsibilities
- Manage incoming and outgoing Client queries related to the end-to-end Margin Services function.
- Proactively monitor and maintain Operational Service Levels to Clients, owning Operational escalations from identification through to remediation.
- Utilise available data to provide meaningful data and analysis to Clients to highlight areas for improvement within their Operating Model.
- Partner with Relationship Management and Client Service teams to deliver Client Service Reviews and Due Diligence workshops.
- Develop excellent networks of internal Stakeholders across the business.
- Contribute to the delivery of key workstreams, tasks, and projects across the OSD teams, collaborating cross-region and cross-function where required.
- Provide reporting, analytical, communications and project support to MS Operations management.
- Support Audit, Regulatory and Compliance deliverables; helping to drive action plans and deliverables as required.
- Co-ordinate team activities and prepare materials for Town Halls, Employee Recognition, and strategy working sessions.
- Collect and maintain internal resources and documentation on collaboration sites such as Share Point.
- Participate in collaborative initiatives with team members and Management, looking for ways to continually simplify, improve, and add value to existing Operational processes.
- Required Qualifications, Capabilities, and Skills
- Strong verbal and written communication skills for clear Executive Messaging.
- Effective Client Management skills, and ability to deliver challenging messages.
- Excellent attention to detail and accuracy.
- Ability to understand complex models within the financial sphere.
- Problem-solving and data analysis.
- Strong time management skills, and ability to prioritise and work under pressure.
- Self-motivated, tenacious and able to work with high degree of independence.
- Preferred Qualifications, Capabilities, and Skills
- Experience within collateral or derivatives
Margin Services Operations Service Delivery - Senior Associate (Part Time) in Bournemouth employer: JPMorganChase
J.P. Morgan Europe Limited is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of the financial sector. Employees benefit from comprehensive growth opportunities, competitive compensation, and a commitment to professional development, all while contributing to impactful consumer banking initiatives. Working here means being part of a prestigious institution that values insights and empowers its team members to drive meaningful change.
StudySmarter Expert Advice🤫
We think this is how you could land Margin Services Operations Service Delivery - Senior Associate (Part Time) in Bournemouth
✨Connect with Campus Reps
If you're looking for part-time work in banking, try to connect with your university's career services and campus representatives from banks. They often host recruitment events or provide exclusive job listings, which can give you a leg up in the application process.
✨Get Involved in Financial Societies
Join finance or investment clubs at your university. These societies not only provide fantastic networking opportunities but also often collaborate with financial institutions for internships or part-time roles, making it easier for us to land those positions.
✨Use LinkedIn for Hidden Gems
Keep an eye on LinkedIn for part-time opportunities at banks, specifically targeting roles like customer service or administrative support. Companies like JPMorganChase often post openings there first, so be on the lookout and don’t forget to engage with their content!
✨Showcase Your Skills Directly
When applying for a part-time role, consider creating a simple portfolio that highlights your finance-related skills or projects. Whether it's a personal finance blog, a financial analysis you've done, or any relevant coursework, having this ready can impress hiring managers at JPMorganChase.
We think you need these skills to ace Margin Services Operations Service Delivery - Senior Associate (Part Time) in Bournemouth
Some tips for your application 🫡
Show Off Your Numbers Game:In the banking and financial services world, it's all about numbers. Highlight any relevant coursework, grades, or certifications, like AAT or CFA, on your CV. If you can point to specific projects or tasks where you managed finances or analysed data, that's a big plus!
Tailor Your Cover Letter to Us:When writing your cover letter, don’t just reiterate your CV. Tell us why you want to work at JPMorganChase and how this part-time role fits into your career goals. Map your skills and experiences directly to the job spec, and don’t forget to weave in any technical skills you have, like experience with financial software!
Marry Experience with Availability:Since this is part-time, it’s super important to state your availability clearly in your application. Highlight any previous work experience, even if it's not directly in finance, that shows your reliability and ability to juggle various commitments. Flexibility can be a real asset!
Keep It Professional Yet Personal:While you want to keep a professional tone, don’t be afraid to inject a bit of your personality into your application. Especially for a part-time role, we’re looking for someone who's not just skilled but also a good fit for the team at JPMorganChase. A little light-heartedness can go a long way!
How to prepare for a job interview at JPMorganChase
✨Brush Up on Your Numbers
For a role in banking and financial services, you’ll likely encounter numerical tests that gauge your analytical skills. So, let’s whip out those maths skills! Practise mental arithmetic and get comfy with basic financial concepts; this'll really help you shine during the assessment stages.
✨Know Your Financial Products
Knowing your stuff about the various financial products and services is crucial. Be prepared to discuss topics like loans, mortgages, investment funds, and credit options. Having a finger on the pulse of current market trends and economic events can also give you an edge—the interviewers will appreciate your insight!
✨Flexibility and Commitment are Key
Since you're aiming for a part-time position, emphasise your flexibility and willingness to commit your time effectively. Highlight your ability to balance studies or other commitments while delivering results at work. This kind of attitude can set you apart from the competition.
✨Showcase Your Portfolio of Experience
Even though it’s a part-time role, companies want to see your motivation and past experience. Bring examples of relevant projects or roles, including internships or coursework that demonstrate your understanding and passion for banking and finance. The more tangible your examples, the more convincing you’ll be!
