At a Glance
- Tasks: Support merchants by resolving payment issues and providing exceptional phone-based service.
- Company: Join a dynamic team focused on collaboration and service excellence.
- Benefits: Ongoing training, flexible schedules, and opportunities for growth.
- Other info: Work in a supportive team atmosphere with a focus on professional development.
- Why this job: Make a real impact while developing your skills in a fast-paced environment.
- Qualifications: Bilingual in English and French with strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Description
Make a real impact for merchants by helping them keep their payments running smoothly.
In our Merchant Services Solution Center, you will be the voice merchants trust when they need answers fast.
You will troubleshoot issues, resolve inquiries, and guide clients with confidence and care.
We invest in your development through ongoing skills training and growth opportunities.
Join a team where collaboration and service excellence are how we win.
As a Merchant Services Account Specialist in Merchant Services Solution Center within Client Onboarding & Service, you help merchants by delivering exceptional, phone-based support and practical solutions.
You work with us to troubleshoot payment processing and technical issues, answer account and transaction questions, and create positive client experiences.
You build your expertise through continuous learning while contributing in a fast-paced, team-oriented environment.
- Job responsibilities
- Answer merchant calls and drive first-contact resolution.
- Gather, analyze, and document key information from merchant interactions.
- Resolve merchant issues accurately and promptly while following policies and procedures.
- Follow up on merchant inquiries in a timely manner and close the loop on next steps.
- Troubleshoot technical problems, identify root causes, and recommend workable solutions.
- Review transactions, deposits, statements, and account information to research and resolve inquiries.
- Maintain current knowledge of products, equipment, features, and services.
- Meet or exceed performance expectations aligned to the metrics scorecard.
- Escalate issues that cannot be resolved within service expectations or that may create risk for the merchant or the firm.
- Partner with internal teams to coordinate timely resolutions for merchant inquiries.
- Demonstrate strong teamwork through a professional, positive, and supportive approach.
- Required qualifications, capabilities, and skills
Bilingual proficiency in English and French.
- Strong verbal and written communication skills.
- Ability to multitask, stay organized, and manage competing priorities.
- Comfort working independently with minimal supervision.
- Flexibility to work effectively in a dynamic, fast-paced environment.
- Working knowledge of Microsoft Office, including creating and using spreadsheets.
- Willingness to work in a role that is 100% phone-based customer interaction.
- Willingness to work schedules during operating hours, including evenings, bank holidays, and weekends (shifts may run up to 1:00 a. m.).
- Willingness to work in the office 4 days per week.
- Preferred qualifications, capabilities, and skills
- Customer service experience.
French/English Bilingual - Merchant Services Account Specialist in Bournemouth employer: JPMorganChase
J.P. Morgan Europe Limited is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of the financial sector. Employees benefit from comprehensive growth opportunities, competitive compensation, and a commitment to professional development, all while contributing to impactful consumer banking initiatives. Working here means being part of a prestigious institution that values insights and empowers its team members to drive meaningful change.
StudySmarter Expert Advice🤫
We think this is how you could land French/English Bilingual - Merchant Services Account Specialist in Bournemouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JPMorganChase. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JPMorganChase before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace French/English Bilingual - Merchant Services Account Specialist in Bournemouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JPMorganChase:Your cover letter is your chance to shine! Tell us why you want to work at JPMorganChase specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JPMorganChase!
How to prepare for a job interview at JPMorganChase
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
