At a Glance
- Tasks: Enhance service delivery and improve agent performance in a dynamic payments environment.
- Company: Join J.P. Morgan, a leader in financial services with a collaborative culture.
- Benefits: Competitive salary, professional development, and opportunities for global projects.
- Other info: Be part of a team that drives change and innovation in financial services.
- Why this job: Make a real impact in the fast-paced world of payments and network management.
- Qualifications: Knowledge of cash products and strong communication skills are essential.
The predicted salary is between 60000 - 80000 € per year.
Are you knowledgeable across Payments Ops and are passionate about service delivery? Then you found the right position for you! As a EMEA Cash Network Performance Manager within the JPMorgan Network Management team, you will work closely with provider institutions and in partnership with J.P. Morgan Operational teams to ensure service delivery is in line with expectations, managing both provider service failures and enhancements. In this role you will report to the Global Head of Network Performance Management. The Network Management team is responsible for managing J.P. Morgan’s network of Agent Banks and Financial Market Infrastructures (FMIs), ensuring they meet the firm’s requirements for oversight of cash and securities services for principal and client activities. The network of providers includes banks, sub custodians, payment systems, central counterparties, securities depositories, and cheque clearing systems.
Job responsibilities:
- Be responsible for proactively improving agent performance and service delivery, seeking opportunities for service enhancements.
- Build a network of contacts with external providers and internal partners to manage projects and drive change.
- Account for the investigation and resolution of escalated enquiries & service issues.
- Conduct service reviews, accurately assessing risk, and ensuring delivery of high-quality reports.
- Use of thematic data analysis to improve agent performance.
- Be able to understand LOB requirements and ensuring needs are managed through service level agreements between the firm and the agents in our network.
- Participate in regional and global projects requiring partnership from agent banks and FMIs.
- Be responsible for incident and crisis management, leading external engagements through resolution and ensuring remediation following any agent bank errors.
Required qualifications, capabilities, and skills:
- Knowledge of cash related products across the Payments and Markets LOBs.
- A good understanding of the impact of industry and market developments on agent banks.
- Strong team player and the ability to lead with an aptitude for risk management, compliance, and oversight.
- Ability to build excellent working relationships with business partners in LOBs across the firm and with agent banks.
- Excellent communication, negotiation, problem solving and influencing skills.
- Effective project management skills and an ability to contribute to enhancements in processes, controls, and systems.
- Motivated self-starter, with the ability to pick up and learn new skills and knowledge quickly.
- Ability to shape and influence successful outcomes for J.P. Morgan.
EMEA Cash Network Performance Manager in Bournemouth employer: JPMorganChase
J.P. Morgan is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation within the financial services sector. As an EMEA Cash Network Performance Manager, you will benefit from extensive professional development opportunities, a strong emphasis on teamwork, and the chance to make a significant impact on service delivery across a vast network of financial institutions. Located in a vibrant city, our culture promotes inclusivity and encourages employees to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land EMEA Cash Network Performance Manager in Bournemouth
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on showcasing your problem-solving skills and how you can contribute to service delivery improvements.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. So, what are you waiting for? Go for it!
We think you need these skills to ace EMEA Cash Network Performance Manager in Bournemouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the EMEA Cash Network Performance Manager role. Highlight your knowledge in Payments Ops and any relevant service delivery experience to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this position and how your background aligns with our needs. Don’t forget to mention your ability to build relationships and manage projects effectively.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in the past, especially in risk management or service delivery. We love seeing candidates who can think on their feet and drive change!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at JPMorganChase
✨Know Your Stuff
Make sure you brush up on your knowledge of cash-related products and the Payments Ops landscape. Familiarise yourself with recent industry developments and how they impact agent banks. This will show that you're not just interested in the role, but that you’re also proactive about understanding the environment you'll be working in.
✨Build Your Network
Before the interview, think about how you can demonstrate your ability to build relationships. Have examples ready of how you've successfully collaborated with external providers or internal teams in the past. This will highlight your teamwork skills and your knack for driving change, which are crucial for this role.
✨Showcase Problem-Solving Skills
Prepare to discuss specific instances where you've resolved service issues or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your problem-solving abilities and how you can apply them to manage escalated enquiries effectively.
✨Communicate Clearly
Since excellent communication is key for this position, practice articulating your thoughts clearly and concisely. Be ready to discuss how you've influenced outcomes in previous roles. This will demonstrate your negotiation skills and your ability to convey complex information in an understandable way.
