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For Companies At a Glance
- Tasks: Lead client service operations and manage relationships in a dynamic financial environment.
- Company: Join J.P. Morgan, a global leader in financial services with a commitment to excellence.
- Benefits: Competitive salary, diverse workplace, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing client experiences and driving operational excellence.
- Qualifications: Experience in financial services, strong communication skills, and a proactive mindset.
- Other info: Be part of a diverse team that values innovation and continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
Are you experienced within financial services and have a managerial background? Then you found the right position for you. The Custody Middle Office includes a wide variety of cross-product activity and support including Trade Instruction Capture, Settlement, Fails Management, Cash Instruction Capture, Overdraft monitoring, Asset Servicing Instruction Capture and Income/Corporate Actions completions. The Custody Client Operations play a vital role in the day-to-day management of Custody Middle Office. The Custody Client Operations act as a single point of contact for clients in respect of their Trade, Cash and Asset Servicing enquiries and the team performs client outreach, on behalf of the various Operational Teams within Custody Middle Office. Key focus areas for the role are proactivity, responsiveness, knowledge and drive for excellence.
Job Responsibilities
- Work as part of a global team providing direct client support across a wide variety of products and markets.
- Build strong internal and external working relationships and partnerships.
- Provide value add client service and operational subject matter expertise.
- Liaise with other JPM teams to ensure excellent client service delivery.
- Manage client issues log and attend client meetings to discuss issues with clients. Also present to clients on any system or market training requirements.
- Perform root cause analysis.
- Identify opportunities to reduce client enquiries and improve client STeP rate.
Required Qualifications, Capabilities, And Skills
- Self-motivated, flexible, innovative, adaptable and analytical.
- Excellent prioritisation, planning, organisational and time management skills.
- Excellent interpersonal skills, confident at interacting and communicating with internal and external parties, including senior stakeholders.
- Industry/product knowledge in Trades and Cash settlement.
- Ability to motivate and encourage others to deliver on objectives.
- Proactiveness in ownership and escalation of issues.
- Willingness to learn new skills and continuously improve knowledge.
Preferred Qualifications, Capabilities, And Skills
- Cash, Trade & Asset Servicing experience.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
About The Team
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Client Service Lead - Vice President in Bournemouth employer: JPMorganChase
Contact Detail:
JPMorganChase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Lead - Vice President in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Client Service Lead role. A personal recommendation can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of trades, cash settlement, and asset servicing. Be ready to showcase your expertise and how you can add value to the team at J.P. Morgan.
✨Tip Number 3
Don’t just wait for job openings to pop up! Keep an eye on our website and apply directly through it. This shows initiative and gives you a better chance of being noticed by hiring managers.
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple gesture that keeps you top of mind and shows your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’re the perfect fit!
We think you need these skills to ace Client Service Lead - Vice President in Bournemouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your managerial background and any relevant financial services experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Client Service Lead role. Be sure to mention your proactive approach and how you can add value to our team.
Showcase Your Interpersonal Skills: Since this role involves building strong relationships, make sure to highlight your excellent communication skills. Share examples of how you've successfully interacted with clients or senior stakeholders in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at JPMorganChase
✨Know Your Stuff
Make sure you brush up on your knowledge of financial services, especially in Trades and Cash settlement. Familiarise yourself with the specific responsibilities of the Custody Client Operations team, as this will show your genuine interest and understanding of the role.
✨Build Relationships
Since the role involves liaising with various teams and clients, practice how you would build rapport. Think of examples from your past experiences where you successfully managed client relationships or resolved issues, as these will be great talking points during the interview.
✨Show Your Proactivity
Be ready to discuss times when you took the initiative to solve a problem or improve a process. This role values proactivity and responsiveness, so highlight your ability to identify opportunities for improvement and how you acted on them.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your analytical and problem-solving skills. Prepare by thinking through potential client issues you might face in this role and how you would approach resolving them, demonstrating your critical thinking and adaptability.
