At a Glance
- Tasks: Lead transformative change in client onboarding and servicing using AI-enabled capabilities.
- Company: Join JPMorgan Chase, a global leader in financial services.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity to work with cutting-edge technology and foster innovation.
- Why this job: Shape the future of client experiences and drive impactful change.
- Qualifications: Experience in enterprise change leadership and managing global teams.
The predicted salary is between 80000 - 100000 £ per year.
Are you ready to shape the future of client onboarding and servicing at JPMorgan Chase? As a Vice President, Business Transformation Manager, you will drive impactful change across a global organization, introducing AI-enabled capabilities and delivering measurable improvements for clients and colleagues. Join us to lead transformation, foster innovation, and ensure safe, well-controlled adoption of new workflows.
As a Vice President, Business Transformation Manager in Client Onboarding & Service, you lead change, adoption, and value realization for onboarding and servicing improvements. You partner with product, technology, operations, and control teams to deliver well-controlled releases, practical enablement, and durable adoption. You manage a global team and coordinate virtual teams, bringing structure, clear communication, and measurement to support safe rollout of new capabilities, including AI-enabled workflows with robust operational guardrails. Success in this role looks like consistent delivery of change that lands well with end users and improves servicing performance.
Job responsibilities
- Coordinate change and release readiness across the business in partnership with product, technology, operations, risk, and controls, ensuring clear criteria, artifacts, and decision records.
- Build alignment on scope, outcomes, risks, and trade-offs; prepare concise, decision-ready updates for working groups and senior forums.
- Develop and deliver communications and enablement tailored to the audience, including role-based training, frontline playbooks, and change-agent support.
- Stand up post-release support routines (triage, escalation, defect monitoring) and transition cleanly to business-as-usual ownership.
- Establish adoption and benefits tracking, using data to surface issues early and support course correction; provide clear executive reporting.
- Embed operational guardrails for AI-enabled servicing in partnership with Technology, Model Risk, Compliance, and Data teams.
- Lead the transformation of legacy processes, procedures, and tools, improving efficiency and client experience.
- Lead and manage a small global team, coordinating virtual teams to deliver transformation outcomes.
Required qualifications, capabilities and skills
- Proven enterprise change leadership across complex, cross-functional transformations, including release readiness and governance. Competent in using JIRA and Confluence.
- Strong ability to drive adoption at scale through clear communications, practical enablement, and effective stakeholder engagement; Develop and run communications and enablement that fit the audience, including role-based training, frontline playbooks, and a practical change-agent approach where needed.
- Experience leading and managing global teams.
- Data-driven approach to tracking adoption, operational performance, and benefits against agreed targets. Experience redesigning processes and retiring legacy workflows, including cutover planning and operating model alignment.
- Working knowledge of AI-enabled servicing and operational considerations for safe deployment (e.g., human-in-the-loop, escalation, monitoring/auditability).
- Strong risk and control mindset, with experience partnering through documentation, approvals, and audit/exam support.
- Significant experience delivering business transformation in financial services; onboarding and/or servicing experience.
- Experience working within structured transformation governance and release readiness environments.
Preferred qualifications, capabilities and skills
- Experience operationalizing AI-enabled capabilities and engaging with AI/model governance and control stakeholders.
- Change and delivery certifications and methods (e.g., PMP/Prince2, Agile) and familiarity with Lean and service design/journey mapping.
- Comfort with common change/portfolio tools and KPI visualization/benefits tracking.
- Strong executive writing and presentation skills, with the ability to simplify complex topics and drive clear decisions.
- Bachelor’s degree preferred.
Business Transformation Manager (Change Management & Adoption Leadership) in Bournemouth employer: JPMorganChase
At JPMorgan Chase, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. As a Business Transformation Manager, you will not only lead impactful change but also benefit from our commitment to employee growth through comprehensive training and development programmes. Our global presence ensures diverse opportunities, while our focus on AI-enabled capabilities positions you at the forefront of industry transformation, making your work both meaningful and rewarding.
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We think this is how you could land Business Transformation Manager (Change Management & Adoption Leadership) in Bournemouth
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We think you need these skills to ace Business Transformation Manager (Change Management & Adoption Leadership) in Bournemouth
Some tips for your application 🫡
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How to prepare for a job interview at JPMorganChase
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
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We’re not just looking for brains; we want to see if you vibe with our company culture at JPMorganChase. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
