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- Tasks: Train clients in Spanish and German on our Treasury online platform through engaging virtual sessions.
- Company: Join J.P. Morgan, a global leader in financial services with a focus on diversity and inclusion.
- Benefits: Full-time role with opportunities for professional growth and international travel.
- Why this job: Make a real impact by enhancing client relationships and delivering exceptional training experiences.
- Qualifications: Fluency in German and Spanish, plus customer service experience and problem-solving skills.
- Other info: Dynamic work environment with a commitment to employee well-being and development.
The predicted salary is between 36000 - 60000 £ per year.
Access Client Training (Spanish & German Speaker) – Analyst
Join to apply for the Access Client Training (Spanish & German Speaker) – Analyst role at JPMorganChase
Job Description
If you enjoy training clients daily, possess excellent presentation skills, demonstrate time management and quality skills, you have found the right team!
As a Client Trainer – Analyst within JPMorganChase team, you will be a key player in our service center operations, providing exceptional customer service and support. Your role will involve facilitating virtual one on one client training sessions with newly on boarded clients and existing clients who need a more customized session to learn multiple products and want to view their actual company files and data. You will also facilitate webinar trainings which are live facilitator-led web conferences where multiple clients can attend. Training delivery methods will vary depending on client needs but is mostly conducted via Zoom (approximately 4-5 of 1 hour sessions per day). You will apply your knowledge of our products and services to resolve issues and enhance client relationships. Your ability to plan and manage your work, coupled with your developing skills in strategic planning, digital literacy, and process automation, will be crucial in achieving operational objectives. you will also collaborate with internal stakeholders, mitigating conflicts, all while maintaining a keen awareness of fraud prevention strategies.
Occasional travel to international client locations may be necessary to conduct on-site training sessions.
Job Responsibilities
- Facilitate one on one and/or group client training sessions to external clients (sessions are generally 1 hour in length) on our Treasury online platform; ensure that client questions identified in the training session(s) are answered and that all efforts to build confidence in usage are employed.
- Address client inquiries and troubleshoot issues, applying your understanding of our operating procedures and your developing skills in digital literacy and process automation.
- Participate in the end-to-end change management process, applying your beginning proficiency in change management to influence others and mitigate stakeholder impact.
- As a German and Spanish speaking trainer, you will be responsible for delivering training sessions to our clients who prefer instruction in German or Spanish.
Required Qualifications, Capabilities, And Skills
- Proficiency in both spoken and written German & Spanish is essential for this role.
- Knowledge or equivalent expertise in customer service operations, with a focus on transaction processing and troubleshooting.
- Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes.
- Experience in using problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency.
- Familiarity with banking products and services.
Preferred Qualifications, Capabilities, And Skills
- Proficient in leveraging AI/ML technologies and implementing automation tools to enhance client solutions, streamline processes, and improve efficiency.
- Proficient in driving continuous and process improvement initiatives to ensure high-quality client experiences.
- Developing ability to apply cultural intelligence and data & tech literacy for effective engagement with diverse clients and innovative solutions.
- Beginning knowledge of cybersecurity best practices to protect client data, with developing skills in quantitative reporting for informed decision-making.
- Experience presenting in a virtual environment (Zoom, WebEx, Teams, etc.)
- Fluency in additional languages on top of German and Spanish will be an advantage.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Employment type
Full-time
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Access Client Training (Spanish & German Speaker) - Analyst employer: JPMorganChase
Contact Detail:
JPMorganChase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Access Client Training (Spanish & German Speaker) - Analyst
✨Tip Number 1
Get your networking game on! Reach out to current employees at JPMorganChase through LinkedIn or other platforms. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Practice makes perfect! Set up mock training sessions with friends or family to hone your presentation skills. This will help you feel more confident when it’s time to shine in front of potential clients.
✨Tip Number 3
Show off your language skills! If you're fluent in German and Spanish, make sure to highlight this in conversations. It’s a big plus for the role and can set us apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces who are eager to join our team!
We think you need these skills to ace Access Client Training (Spanish & German Speaker) - Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Access Client Training role. Highlight your experience in client training, especially in Spanish and German, and showcase any relevant skills that match the job description.
Show Off Your Presentation Skills: Since this role involves facilitating training sessions, it’s crucial to demonstrate your presentation skills. Include examples of past training experiences or any virtual sessions you've led to show us you’re a pro at engaging clients.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experiences at a glance. We love a well-structured application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at JPMorganChase
✨Know Your Products Inside Out
Make sure you have a solid understanding of the banking products and services you'll be training clients on. Familiarise yourself with the Treasury online platform and any common issues clients might face. This will help you answer questions confidently during the interview.
✨Show Off Your Language Skills
Since this role requires proficiency in both German and Spanish, be prepared to demonstrate your language skills. You might be asked to conduct part of the interview in one of these languages, so practice speaking about your experience and qualifications in both.
✨Highlight Your Presentation Skills
As a Client Trainer, you'll need excellent presentation skills. Prepare to discuss your experience with virtual training sessions and how you've engaged clients in the past. Consider sharing specific examples of successful training sessions you've facilitated.
✨Emphasise Problem-Solving Abilities
Be ready to talk about how you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how you identified issues and implemented solutions that improved operational efficiency.
