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For Companies At a Glance
- Tasks: Build and manage relationships with key card networks to drive innovative payment solutions.
- Company: Join JPMorganChase, a global leader in financial services, launching a new Payment Network Office.
- Benefits: Competitive salary, career growth opportunities, and a dynamic, collaborative work environment.
- Other info: Exciting opportunity to drive innovation in a high-energy, entrepreneurial setting.
- Why this job: Be part of a pioneering team shaping the future of payments and making a real impact.
- Qualifications: Experience in payments or financial services, strong communication skills, and problem-solving abilities.
The predicted salary is between 60000 - 80000 £ per year.
Are you ready to help launch a pioneering practice within a global leader? At JPMorganChase, you'll be part of a dynamic team that's building a new Payment Network Office from scratch—a start-up within a scale‑up, where your ideas and energy will shape the future of payments. You'll have the opportunity to drive strategic alliances, create innovative solutions, and make a real impact on how we connect with customers. This is your chance to grow your career, collaborate with talented colleagues, and be part of something truly exciting.
As a Relationship Manager on the Card Payment Networks team in the Payment Network Office, you will help build and grow a new practice dedicated to revolutionizing our payment network partnerships. You will work within a collaborative, entrepreneurial environment, supporting strategic initiatives and operational excellence as we launch this new function. You'll be at the heart of a team that values innovation, agility, and cross‑functional collaboration, making a meaningful impact on Chase's payment strategy and customer experience.
Job Responsibilities
- Build, manage, and grow relationships with key card networks, driving joint initiatives and launching new offerings that support Chase's product and business objectives.
- Serve as the central point of contact for network escalations, ensuring communication, timely execution, issue resolution, and alignment of strategy across JPMorganChase.
- Support the execution and management of complex commercial agreements, SOWs, and amendments in partnership with Corporate Development & Legal.
- Collaborate with Product, Engineering, Legal, Compliance, Risk, Marketing, Finance, and Operations to drive alignment, support product innovation, and ensure successful execution of network‑related initiatives.
- Analyze and communicate regulatory changes and legal matters impacting card payment network relationships to assess and address implications for Chase.
- Implement, track, and analyze network rules, announcements, and standards; develop actionable plans to address gaps and safeguard Chase's interests.
- Represent Chase at industry forums and partner events, strengthening Chase's reputation as a leader and innovator in payments.
Required qualifications, capabilities, and skills
- Demonstrate experience in payments, card networks, issuing/acquiring, or financial services in a partner or relationship management role.
- Show working knowledge of card issuing economics, scheme rules, and key operational processes (auth, clearing, chargebacks/disputes, fraud controls, tokenization, BIN management).
- Manage cross‑functional initiatives with high business impact.
- Communicate effectively with strong written and verbal skills.
- Resolve issues and escalations to closure with structured root cause analysis and follow‑ups.
- Understand the UK/EU payments environment (e.g., FCA, PSR, SCA/3DS) and scheme compliance expectations.
Preferred qualifications, capabilities, and skills
- Bring experience at a major card network (e.g., Visa, Mastercard, Amex) or large financial institution.
If you're looking for a role where you can help build something new, drive innovation, and be part of a high‑energy team, this is your opportunity. Join us and help shape the future of payments at JPMorganChase.
Relationship Manager (Card & Payments) - Senior Associate employer: JPMorgan Chase
Contact Detail:
JPMorgan Chase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager (Card & Payments) - Senior Associate
✨Network Like a Pro
Get out there and connect with people in the payments industry! Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. Building relationships can open doors that you didn’t even know existed.
✨Show Off Your Skills
When you get the chance to chat with someone from JPMorganChase, make sure to highlight your experience in payments and relationship management. Share specific examples of how you've driven initiatives or resolved issues in the past—this will show them you’re the real deal!
✨Be Ready for the Unexpected
In a start-up environment like this, things can change quickly. Be prepared to think on your feet and adapt your approach. Show them you can handle challenges with a positive attitude and innovative solutions—this is what they’re looking for!
✨Apply Through Our Website
Don’t forget to apply through the JPMorganChase website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining their team and being part of something exciting.
We think you need these skills to ace Relationship Manager (Card & Payments) - Senior Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your experience in payments and relationship management, as this is key for the Relationship Manager role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're excited about this opportunity. Share specific examples of how you've driven innovation or managed relationships in the past—this will help us see your potential impact.
Showcase Your Communication Skills: Since effective communication is crucial for this role, ensure your application is clear and concise. Use strong language and structure your thoughts well to demonstrate your written communication prowess.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed efficiently, and you'll have access to all the latest updates about the role and our team.
How to prepare for a job interview at JPMorgan Chase
✨Know Your Payments Inside Out
Make sure you brush up on your knowledge of card networks and payment systems. Understand the key operational processes like authorisation, clearing, and chargebacks. Being able to discuss these topics confidently will show that you're not just familiar with the industry but are genuinely passionate about it.
✨Showcase Your Relationship Management Skills
Prepare examples from your past experiences where you've successfully built and managed relationships. Think about how you resolved issues and escalations, and be ready to share specific instances that highlight your communication skills and ability to collaborate across teams.
✨Understand Regulatory Changes
Familiarise yourself with the UK/EU payments environment, including regulations like FCA and PSR. Be prepared to discuss how these regulations impact card payment networks and what strategies you would implement to address any challenges they present.
✨Demonstrate Your Innovative Thinking
Since this role is all about driving innovation, come prepared with ideas on how to improve payment network partnerships. Think creatively about potential joint initiatives or new offerings that could benefit Chase and its customers, and be ready to share these during your interview.