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- Tasks: Build and manage relationships with key card networks to drive innovative payment solutions.
- Company: Join JPMorganChase, a global leader in financial services, shaping the future of payments.
- Benefits: Competitive salary, diverse team culture, and opportunities for career growth.
- Other info: Collaborative atmosphere with a focus on innovation and cross-functional teamwork.
- Why this job: Be part of a dynamic start-up environment within a major company, driving real change.
- Qualifications: Experience in payments or financial services, with strong communication and problem-solving skills.
The predicted salary is between 60000 - 80000 £ per year.
Are you ready to help launch a pioneering practice within a global leader? At JPMorganChase, you'll be part of a dynamic team that's building a new Payment Network Office from scratch—a start-up within a scale‑up, where your ideas and energy will shape the future of payments. You'll have the opportunity to drive strategic alliances, create innovative solutions, and make a real impact on how we connect with customers. This is your chance to grow your career, collaborate with talented colleagues, and be part of something truly exciting.
As a Relationship Manager on the Card Payment Networks team in the Payment Network Office, you will help build and grow a new practice dedicated to revolutionizing our payment network partnerships. You will work within a collaborative, entrepreneurial environment, supporting strategic initiatives and operational excellence as we launch this new function. You'll be at the heart of a team that values innovation, agility, and cross‑functional collaboration, making a meaningful impact on Chase's payment strategy and customer experience.
Job Responsibilities
- Build, manage, and grow relationships with key card networks, driving joint initiatives and launching new offerings that support Chase's product and business objectives.
- Serve as the central point of contact for network escalations, ensuring communication, timely execution, issue resolution, and alignment of strategy across JPMorganChase.
- Support the execution and management of complex commercial agreements, SOWs, and amendments in partnership with Corporate Development & Legal.
- Collaborate with Product, Engineering, Legal, Compliance, Risk, Marketing, Finance, and Operations to drive alignment, support product innovation, and ensure successful execution of network‑related initiatives.
- Analyze and communicate regulatory changes and legal matters impacting card payment network relationships to assess and address implications for Chase.
- Implement, track, and analyze network rules, announcements, and standards; develop actionable plans to address gaps and safeguard Chase's interests.
- Represent Chase at industry forums and partner events, strengthening Chase's reputation as a leader and innovator in payments.
Required qualifications, capabilities, and skills
- Demonstrate experience in payments, card networks, issuing/acquiring, or financial services in a partner or relationship management role.
- Show working knowledge of card issuing economics, scheme rules, and key operational processes (auth, clearing, chargebacks/disputes, fraud controls, tokenization, BIN management).
- Manage cross‑functional initiatives with high business impact.
- Communicate effectively with strong written and verbal skills.
- Resolve issues and escalations to closure with structured root cause analysis and follow‑ups.
- Understand the UK/EU payments environment (e.g., FCA, PSR, SCA/3DS) and scheme compliance expectations.
Preferred qualifications, capabilities, and skills
- Bring experience at a major card network (e.g., Visa, Mastercard, Amex) or large financial institution.
If you're looking for a role where you can help build something new, drive innovation, and be part of a high‑energy team, this is your opportunity. Join us and help shape the future of payments at JPMorganChase.
Relationship Manager (Card & Payments) - Senior Associate in London employer: JPMorgan Chase
Contact Detail:
JPMorgan Chase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager (Card & Payments) - Senior Associate in London
✨Network Like a Pro
Get out there and connect with people in the payments industry! Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. Building relationships can open doors that you didn’t even know existed.
✨Show Off Your Skills
When you get the chance to chat with hiring managers or team members, make sure to highlight your experience in payments and card networks. Share specific examples of how you've driven initiatives or resolved issues in past roles—this will show them you’re the real deal!
✨Be Ready for Questions
Prepare for interviews by brushing up on the latest trends in the UK/EU payments environment. Be ready to discuss regulatory changes and how they impact card payment networks. This shows you’re not just knowledgeable but also genuinely interested in the field.
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our innovative team at JPMorganChase.
We think you need these skills to ace Relationship Manager (Card & Payments) - Senior Associate in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your experience in payments and relationship management, as this is key for the Relationship Manager role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're excited about this opportunity. Share specific examples of how you've driven innovation or built relationships in previous roles to show us what you can bring to the team.
Showcase Your Communication Skills: Since effective communication is crucial for this role, ensure your written application is clear and concise. Use professional language but let your personality shine through—this helps us get to know you better!
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed efficiently, and you'll have access to all the latest updates about the role and our company.
How to prepare for a job interview at JPMorgan Chase
✨Know Your Payments Inside Out
Make sure you brush up on your knowledge of card networks and payment systems. Understand the key operational processes like authorisation, clearing, and chargebacks. Being able to discuss these topics confidently will show that you're not just interested in the role but also have the expertise to back it up.
✨Showcase Your Relationship Management Skills
Prepare examples from your past experiences where you've successfully built and managed relationships, especially in a payments or financial services context. Highlight how you resolved issues and drove initiatives forward, as this is crucial for the Relationship Manager role.
✨Understand Regulatory Changes
Familiarise yourself with the UK/EU payments environment, including regulations like FCA and PSR. Be ready to discuss how these regulations impact card payment networks and what strategies you would implement to navigate them effectively.
✨Demonstrate Cross-Functional Collaboration
Think of instances where you've worked with different teams to achieve a common goal. This role requires collaboration across various departments, so be prepared to share how you can bring people together to drive innovation and execute network-related initiatives.