Business Manager – Operations Finance & Business Management in London

International Consumer Banking (ICB) is a dynamic and growing business within JPMorgan Chase. As a Business Manager in ICB Finance & Business Management – Operations, you will partner closely with Operations leaders and key stakeholders to provide day-to-day business management across the function. You will help us drive execution discipline across priorities, investments, and delivery against objectives and key results. You will ensure leaders have clear visibility into what is in flight, what it costs, progress against goals, and the decisions needed to move work forward.

Joining ICB means working in an environment that values continuous learning, mobility, collaboration, and the opportunity to grow your expertise while contributing to meaningful work. It’s a great team for people who want to develop their product knowledge, sharpen problem-solving skills, and help build solutions that support both customers and colleagues at scale. You will partner with Operations leaders to drive planning, reporting, and execution discipline across priorities, spend, and delivery. You will be a connector across stakeholders, translating complex information into simple, decision-ready stories. If you enjoy a fast pace, strong partnerships, and driving outcomes, this role offers broad exposure and impact.

Job responsibilities:

• Own end-to-end financial accountability for Operations, including budget submissions, headcount planning, forecasting governance, investment tracking, and initiative reporting.
• Track key performance and efficiency metrics and translate insights into actions that improve spend effectiveness and decision-making.
• Support executive ad-hoc requests with responsiveness and sound judgment on prioritisation.
• Organise complex information into clear, compelling materials, leveraging strong Excel and PowerPoint skills.
• Communicate effectively with business partners to understand project needs and drive next steps.
• Project manage and deliver key workstreams and associated deliverables.
• Coordinate team activities and prepare materials for town halls and strategy working sessions.
• Maintain internal resources and documentation on collaboration sites (for example, SharePoint).
• Identify opportunities to simplify, improve, and add value to existing business processes through collaborative initiatives.

Required qualifications, capabilities, and skills:

• Bachelor’s degree in Business, Finance, Economics, or a related field.
• Prior experience in Finance, Business Management, or a Chief Operating Officer function.
• Strong financial acumen, including experience managing budgets, headcount, forecasts, and variance analysis.
• Proven experience delivering timely, high-quality presentations and/or reporting for projects and stakeholders, with strong attention to detail.
• Excellent communication, organisation, and project management skills.
• Experience translating metrics into concise executive-level narratives and dashboards.
• Ability to articulate and apply thoughtful rationale in design and content decisions.
• Proficiency in Microsoft Office, including Excel and PowerPoint (including pivot tables).
• Self-motivated and able to work with a high degree of independence.

About Us:

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

About the Team:

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.