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- Tasks: Join our Fraud Operations team to detect and prevent fraud in banking.
- Company: Be part of JPMorgan Chase, a global leader in financial services.
- Benefits: Enjoy flexible working hours, competitive salary, and a supportive work environment.
- Why this job: Use your investigative skills to protect customers and make a real impact.
- Qualifications: 2 years in customer operations with strong analytical and communication skills.
- Other info: Dynamic team culture focused on innovation and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Join our Fraud Operations team and help build the future of banking at JPMorgan Chase. As a Fraud Investigator, you'll play a vital role in detecting and preventing first party fraud, safeguarding our customers and the bank. This is your opportunity to use your investigative skills in a dynamic, customer-focused environment, collaborating with industry partners and internal teams. Be part of a diverse, agile team that values innovation, integrity, and continuous improvement.
As a Fraud Investigator in the First Party Fraud team, you will use your operational and investigative expertise to detect and prevent fraud, ensuring the protection of our customers and minimizing losses for the bank. You will work with us to investigate suspected fraud cases, manage risks, and collaborate with stakeholders to deliver timely and effective solutions. Your role will be essential in supporting our mission to deliver secure and trusted banking experiences.
Job Responsibilities:- Deliver customer service using an omni-channel approach.
- Screen onboarding applications across multiple products to mitigate risk and potential first party fraud.
- Monitor customer accounts and conduct periodic reviews to identify suspicious activity.
- Liaise with other banks and financial institutions to highlight and prevent fraud.
- Conduct investigations into payment activity to identify fraud and financial crime, taking steps to mitigate risks.
- Collaborate with wider fraud operations teams to support colleagues and customers.
- Develop and maintain knowledge of fraud and scam trends.
- Manage and respond to fraud risks, ensuring timely case resolution.
- Utilize problem-solving skills to effectively manage cases.
- Ensure compliance with banking regulations and internal policies.
- Communicate findings and recommendations to key stakeholders.
- Minimum 2 years' experience in customer operations in a bank, preferably focused on the United Kingdom.
- Experience leading complex investigations with an analytical mindset.
- Meticulous attention to detail and high standards of quality in an operational role.
- Ability to work independently and as part of a team, meeting deadlines.
- Ability to work effectively with key stakeholders to achieve positive outcomes.
- Demonstrable understanding of banking regulations, ideally with a fraud focus.
- Strong communication skills.
- Experience collaborating with industry partners to prevent fraud.
- Knowledge of current fraud and scam trends.
- Experience in omni-channel customer service environments.
- Ability to manage multiple cases and prioritize workload.
- Experience in financial crime investigations.
- Strong stakeholder management and influencing skills.
- Experience supporting process improvements in fraud operations.
- Flexible Working Hours: 35 hours per week over 4 days, with a blend of office and home working.
- Variety of Shifts: A range of shift patterns between 6:30am and 6pm, Monday to Sunday.
Fraud Specialist employer: JPMorgan Chase
Contact Detail:
JPMorgan Chase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at JPMorgan Chase on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your fraud knowledge. Familiarise yourself with recent trends and case studies in fraud prevention. This shows you're not just interested, but genuinely invested in the role.
✨Tip Number 3
Practice your problem-solving skills! Think of real-life scenarios where you've tackled challenges. Be ready to share these examples during your interview to demonstrate your analytical mindset.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and ready to contribute to our mission of secure banking.
We think you need these skills to ace Fraud Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Fraud Specialist role. Highlight your relevant experience in customer operations and investigations, and show us how your skills align with our mission to prevent fraud.
Showcase Your Investigative Skills: We want to see your analytical mindset in action! Include examples of past investigations you've led, detailing how you identified issues and resolved them. This will help us understand your problem-solving abilities.
Communicate Clearly: Strong communication skills are key for this role. When writing your application, be clear and concise. Use straightforward language to convey your experiences and insights, making it easy for us to see your potential.
Apply Through Our Website: Don’t forget to submit your application through our official website! This ensures that your application is processed correctly and gives you the best chance to join our dynamic team at JPMorgan Chase.
How to prepare for a job interview at JPMorgan Chase
✨Know Your Fraud Trends
Before the interview, brush up on the latest fraud and scam trends. Being able to discuss current issues shows that you're proactive and knowledgeable, which is crucial for a Fraud Specialist role.
✨Showcase Your Investigative Skills
Prepare specific examples from your past experience where you successfully led investigations or identified fraudulent activities. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Understand Banking Regulations
Familiarise yourself with relevant banking regulations and compliance standards. This knowledge will not only help you answer questions confidently but also demonstrate your commitment to maintaining high operational standards.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. Strong communication skills are essential in this role, especially when liaising with stakeholders or presenting findings. Consider doing mock interviews to refine your delivery.