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- Tasks: Lead a dynamic team in managing Cash & Card Operations and resolving payment-related queries.
- Company: Join a diverse and inclusive company that values innovation and teamwork.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Foster a culture of continuous improvement and employee engagement.
- Why this job: Make a real impact by enhancing customer experience and driving operational efficiency.
- Qualifications: Experience in team management and expertise in UK and European payment systems.
The predicted salary is between 80000 - 100000 £ per year.
Are you looking for a leadership role within Cash & Card Operations? As a Cash & Cards Operations Lead - Vice President you will be responsible for Cash & Card Operations, a team that oversees accurate and timely processing and resolution of all payment-related enquiries.
Key Responsibilities
- Manage a team of 18-20 members with 4-6 direct reports.
- Provide direction and guidance to the managers on process queries resolution in accordance with local, state, and federal guidelines.
- Work/monitor all escalations on cases and work towards resolution.
- Liaise with business partners/key stakeholders to identify/escalate/resolve process issues/outages.
- Complete ownership of process deliverables and ensure the team meets timeliness & accuracy SLAs.
- Guide team's focus on customer experience and work towards reducing negative customer impacts.
- Identify methods to increase Straight Through Processing (STP) by reduction of manual touch points.
- Conduct periodic capacity planning exercises with the team, taking into account current volume trends.
- Coordinate application/system updates/releases. Identify/Escalate outages/issues.
- Engage in multiple projects concurrently, working with project managers and other analysts to ensure overall project goals and timelines are met.
- Liaise with key stakeholders and subject matter experts including Compliance, Risk, Controls, Finance, Investment Bank, Treasury Services, Consumer Bank, Product, Technology, Legal and Internal Audit for various business and functional tasks.
- Work on cost rationalization measures and efficiency opportunities that can help the group meet its financial commitments.
- Foster an environment where Risk/Control issues are escalated and trends are anticipated and identified; partner with Risk and Controls teams to ensure all risks are identified and mitigated timely.
- Maintain & take ownership of the BCP Plans, including periodic testing.
- Consistently lead by example & effectively coach employees in a positive manner for improved results.
- Foster continuous improvement culture within the team.
- Create retention strategies, employee engagement methods and early warning systems.
- Develop succession planning within the team at all levels.
Required Qualifications, Capabilities, and Skills
- Relevant experience in managing a team and people management.
- Subject matter expert on UK and European payment systems.
- Strong knowledge of product development and product life cycle.
- Excellent Communication (verbal & written) and Inter-Personal skills.
- Attention to detail and analytical skills.
- Time management skills and multitasking ability.
- Self-motivated and able to motivate the team.
- Customer centric approach.
Cash & Card Operations Lead - Vice President in Edinburgh employer: JPMorgan Chase
Contact Detail:
JPMorgan Chase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cash & Card Operations Lead - Vice President in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a leadership role. You never know who might have the inside scoop on an opportunity that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you’re the ideal fit for the Cash & Card Operations Lead role.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've successfully managed teams and resolved issues in the past. Highlight your experience with payment systems and customer-centric approaches to really stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Cash & Card Operations Lead - Vice President in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Cash & Card Operations Lead role. Highlight your experience in managing teams and your knowledge of payment systems, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this leadership position. Share specific examples of how you've improved processes or led teams to success in the past.
Showcase Your Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your verbal and written skills. Use clear, concise language and check for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups.
How to prepare for a job interview at JPMorgan Chase
✨Know Your Numbers
As a Cash & Card Operations Lead, you'll need to demonstrate your understanding of payment systems. Brush up on UK and European payment processes, and be ready to discuss how you've managed teams in similar environments. Use specific examples to showcase your expertise.
✨Showcase Leadership Skills
This role requires strong leadership abilities. Prepare to talk about your experience managing teams, especially how you've guided them through challenges. Think of instances where you improved team performance or resolved conflicts, and be ready to share those stories.
✨Emphasise Customer Centricity
A customer-centric approach is key in this position. Be prepared to discuss how you've enhanced customer experiences in previous roles. Share specific strategies you've implemented to reduce negative impacts and improve service delivery.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential process issues or outages you might face in this role and how you would address them. Practising these scenarios can help you articulate your thought process clearly during the interview.