Control Manager - Artificial Intelligence (AI) - Vice President

As a Vice President Control Manager within the Chief Analytics Office, you will oversee artificial intelligence-related governance support and Compliance & Operational Risk Evaluation (CORE) Program Governance. Your responsibilities will include managing Firmwide common processes & controls, ensuring the appropriate implementation of key controls in Policies and Standards, developing control management framework documents, and supporting the Data & Analytics Control Manager community of practice. Working in partnership with the Control Management team and CAO business/control partners, you will play a significant role in effectively managing the overall operational risk environment for CAO.

Job responsibilities:

• Establish and manage a set of Firmwide Common Processes and associated risks and controls in CORE (Ex. Business resiliency, Third party oversight, Public/Private designations, Employee Compliance).
• Perform annual control evaluation (design and implementation) and issue management as appropriate.
• Complete relevant assessments in partnership with Control management and Business teams as needed (Ex. Operational Risk Summaries, Regulatory Topic assessment, Residual Risk view).
• Ensure key controls described in relevant AI/ML Analytics related Standards and Policies are reflected in CAO CORE content, and where appropriate, across LOB/CFs – leveraging strong knowledge of the CORE platform.
• Develop relevant control management framework document(s) in partnership with business and control partners.
• Support mapping and gap assessment of current state controls with industry frameworks such as NIST, or regulatory requirements described in documents like the CISA framework, to facilitate gap remediation as appropriate.
• Support community of practice for AI/ML Analytics related Control Managers across LOB/CFs, related to changes to standards, practices and common controls, and calibration.
• Review reporting and key metrics to proactively identify emerging risks or themes; partner with the business partners to enhance metrics being gathered to monitor standards-adherence as well as emerging risk detection.
• Flexibly support CDAO control management priorities as necessary, including reviewing materials/responses to regulatory queries and meetings.
• Partner with Line of Defense Partners (Legal, Compliance, Op Risk, and Audit) to understand their priorities and engage them as appropriate to manage the control environment, while ensuring successful Compliance/Op Risk tests and Audits, and Regulatory exams as applicable.
• Lead by example, with exemplary personal and professional attributes. Inspire confidence in staff as well as key business and control partners.

Required qualifications, capabilities and skills:

• Bachelor’s degree or equivalent experience required.
• 7+ years of financial services experience in controls, audit, quality assurance, risk management, or compliance.
• Ability to exercise sound judgement in assessing risk, prioritising work, engaging senior leaders, and managing through change.
• Experience leading across organizational boundaries to analyse, design, and deliver best practices.
• Demonstrate confident leadership and sound judgment to influence a strong culture and risk management, including senior management presentations/exchanges.
• Strong understanding of the 3 lines of defense in banking institutions, Compliance, Conduct & Operational Risk Frameworks.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) with the ability to develop compelling and meaningful executive presentations that will highlight opportunities/recommendations for improvement.
• Experience with Estimations and AI/ML Analytics related risk management including risks related to various modelling techniques, Generative AI and AI/ML development.
• Self-motivated. Work autonomously to effect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results-oriented environment.
• Ability to manage ambiguity, and make subjective and informed decisions, influence stakeholders and justify decision making.
• Problem solving / Analytical skills - solid critical thinking, attention to detail and analytical skills; able to synthesise large amounts of data and formulate appropriate conclusions.
• Domain knowledge related to AI/ML Estimations and Data risk management and governance, and Banking regulations is desirable.

Preferred qualifications, capabilities, and skills:

• Business knowledge - ability to understand the business / knowledge of regulation surrounding business.
• Communication/presentation - excellent written and verbal communication skills with an ability to articulate & explain business issues and controls.
• Building coalitions and influencing with an E2E mindset – strong interpersonal skills, collaboration and relationship building skills. Ability to engage and influence business leaders in a meaningful and actionable manner.
• Process analysis / design acumen – ability to understand a process E2E and associated risk to inform effective and sustainable control design and implementation.
• Understanding root cause / identifying control breaks.
• Developing timely and sustainable solutions including automation, data analytics, machine learning.
• Analyse metrics for emerging risk and Writing Action Plans, Procedures.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centres, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.