Payments Services Collections Specialist in Bournemouth

Join our team as a Payments Services Collections Specialist, where you'll manage collections and minimize financial impact to the company. Handle chargebacks, fees, and disputed items, negotiate payment arrangements, and collaborate with internal groups for efficient resolution.

As a Payments Services Collections Specialist within Payments Collections Team, you will be responsible for:

• Collecting chargebacks, fees, and other disputed client items.
• Locating and contacting Payment's clients by telephone and email.
• Handling skip-tracing assignments and assessing the severity of delinquency.
• Making decisions based on the firm's established criteria and negotiating payment arrangements.
• Requesting client's account termination and managing the return or billing of rented equipment.
• Documenting account activities thoroughly and concisely.
• Collaborating with internal groups to eliminate negative financial impact.
• Abiding by all applicable regulatory and department practices and procedures.

Required qualifications, capabilities, and skills:

• Excellent PC and keyboarding skills, with proficiency in MS Office products, including intermediate Word and Excel.
• Strong analytical, communication, and negotiation skills.
• Proven self-starter, results-oriented, and team player.
• Ability to work independently and in a team environment.
• Critical thinking and independent judgment skills.
• Comfortable communicating with clients and internal partners in a metrics-driven environment.
• Ability to navigate multiple technologies while staying engaged with clients and internal partners.
• Resiliency and adaptability in a fast-paced environment.
• Logical problem-solving and good judgment to ensure appropriate outcomes.
• Effective prioritization to ensure efficiency.

Preferred qualifications, capabilities, and skills:

• Experience in Banking, Commercial, or Payment Processing Industry.
• Alteryx and Tableau knowledge.
• Demonstrated experience in commercial accounts receivable collection.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.