Exchange-Traded Fund Middle Office - Senior Associate in Westminster

Drive end-to-end Exchange-Traded Fund (ETF) operations globally - lead controls, manage exceptions, partner with key stakeholders, and support new product launches. As a Senior Associate in the Exchange-Traded Fund (ETF) Middle Office team you will support our growing International ETF business. In this role you will be responsible for overseeing the daily end-to-end operational processes specific to ETFs and for coordinating effectively with multiple external vendors and service providers. You will manage and resolve queries from a broad set of internal and external stakeholders - including Portfolio Managers, Traders, the ETF Platform, ETF Capital Markets, and other operations teams - and will contribute to the review, build, and launch of new and innovative ETFs, alongside broader change and project initiatives. The ETF Middle Office team is spread across EMEA/US/India/HK/Australia/Taiwan, providing operational coverage across ETF trade lifecycle events which interacts across all asset classes. The global team oversees a growing business with an AUM of $366bn and ambitions to reach $1tr and remain the number 1 active ETF issuer.

Responsibilities

• Own end-to-end onshore delivery of daily BAU operational workflows, key controls, and stakeholder query management across the ETF lifecycle, ensuring timely and accurate outcomes.
• Lead exception management by investigating breaks, documenting root cause and evidence, driving remediation, and escalating issues with disciplined judgment to maintain control integrity.
• Coordinate and oversee offshore BAU execution by setting daily priorities, monitoring timeliness and quality, reviewing outputs and exceptions, providing constructive feedback, and escalating blockers/risks to protect delivery.
• Maintain rigorous controls and governance through consistent evidence capture, control performance monitoring, and proactive risk identification aligned to operational and regulatory expectations.
• Support service provider/vendor oversight by monitoring service delivery, challenging root‐cause analysis, coordinating remediation plans, and executing risk‐based escalation to safeguard service quality.
• Partner with stakeholders to drive outcomes by communicating clearly, aligning on ownership and timelines, and ensuring exceptions are resolved as part of daily delivery.
• Manage new and innovative ETF launches by supporting operational readiness planning, operating model design, UAT/testing coordination and post‐launch reviews.
• Change management and project delivery by defining requirements, mapping processes, tracking dependencies/risks and partnering with Technology and Operations to deliver enhancements.
• Drive continuous improvement in BAU by applying structured problem‐solving to standardise processes, automate where appropriate, strengthen controls, and improve scalability for growth.

Qualifications

• Experience in Middle Office, Operations, Trade Support or Fund Operations roles within an asset management or broker‐dealer background.
• Experience in overseeing off‐shored activities.
• Understanding of all asset classes.
• Strong judgement and attention to detail, with an investigative mindset and the ability to balance BAU delivery with robust controls, documentation, and timely escalation.
• Proven problem‐solving track record, including troubleshooting operational issues, identifying root causes, and implementing practical solutions through end‐to‐end ownership of resolution.
• Highly organised and resilient, able to manage multiple concurrent workflows, prioritise effectively, and deliver consistently under pressure.
• Project Management skills.
• Clear, confident communicator.
• Strong stakeholder management skills.

Preferred Qualifications

• Understanding of ETFs and/or Derivatives.