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- Tasks: Join us to enhance banking experiences for vulnerable customers through innovative solutions and collaboration.
- Company: J.P. Morgan is a global leader in financial services, committed to diversity and inclusion.
- Benefits: Enjoy a flat-structure organization with opportunities for growth and impactful work.
- Why this job: Make a real difference in customer experiences while working with cutting-edge technology.
- Qualifications: Knowledge of FCA's guidelines and experience in vulnerable customer management are essential.
- Other info: Be part of a team that values curiosity, collaboration, and proactive problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We’re already trusted by millions in the US and we’re quickly catching up in the UK – but how we do things here is a little different. We’re building the bank of the future from scratch, channelling our start-up mentality every step of the way – meaning you’ll have the opportunity to make a real impact.
As a Vulnerable Customer Strategy and Governance Senior Associate at JPMorgan Chase within the International Consumer Bank, you will be a part of a flat-structure organization. Your responsibilities are to deliver end-to-end cutting-edge solutions in the form of cloud-native microservices architecture applications leveraging the latest technologies and the best industry practices. You are expected to be involved in the design and architecture of the solutions while also focusing on the entire SDLC lifecycle stages.
Our team is at the heart of this venture, focused on getting smart ideas into the hands of our customers. We’re looking for people who have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By their nature, our people are also solution-oriented, commercially savvy and have a head for fintech. We work in tribes and squads that focus on specific products and projects – and depending on your strengths and interests, you’ll have the opportunity to move between them.
Vulnerable Customer Strategy and Governance Senior Associate
- Support the Conduct Lead in identifying strategic initiatives / further range of improvements to ensure good customer outcomes and improved experience for our vulnerable customers e.g., self-identification, NLP and analytics.
- Work collaboratively with other teams including Product, Operations and third-party partners to support with the delivery of the strategic initiatives (owners dependent on the initiative) e.g., upgrade of our care flag solution.
- Provide regulatory guidance and challenge from vulnerability/ Consumer Duty perspective to both Nutmeg and Chase on the existing products/journeys as well as launch of new products & services . In providing the guidance, ensure the focus remains on effectively identifying potential areas of harm from proposition through to after sale support etc.
- Provide inputs to improve Vulnerable Customer and Consumer Duty Reporting so that areas of harm can be identified, and senior leaders/ regulator can be updated and engaged, as required.
- Working closely with data teams to identify potential vulnerable customers in key journeys
- Where issues are identified with regards to the identification and management of vulnerability , work closely with a range of senior stakeholders in business areas, product, RCA, and outcome testing team and provide appropriate check and challenge on the root cause analysis and associated action plans.
- Keep a track of regulatory publications and emerging industry themes in relation to consumer vulnerability and Conduct/ Consumer Duty esp. in the banking sector; ensuring regulatory expectations and best practice are advocated strongly in the firm.
- Provide SME knowledge on vulnerability framework within UK to other LOB’s and new markets so that existing collateral/ material can be leveraged to the extent that this is possible.
- Supporting the build of our long-term training solutions to equip staff at Chase and Nutmeg with the necessary skills and tools to effectively support and communicate with our Vulnerable Customers. Reviewing annual training modules for Consumer Duty and Vulnerable customers
Required Skills and Experience:
- Knowledge of FCA’s vulnerable customer guidance and Consumer Duty rules
- Experience in vulnerable customer management and best practices.
- Strong analytical skills with the ability to assess complex customer issues and develop effective solutions.
- Excellent communication and collaboration skills to work effectively with cross-functional teams.
- Proactive and self-starter.
#ICBcareer
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.#J-18808-Ljbffr
Vulnerable Customer Strategy and Governance Senior Associate employer: JPMorgan Chase & Co.
Contact Detail:
JPMorgan Chase & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vulnerable Customer Strategy and Governance Senior Associate
✨Tip Number 1
Familiarize yourself with FCA's vulnerable customer guidance and Consumer Duty rules. Understanding these regulations will not only help you in the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the fintech space, especially those who focus on vulnerable customer management. Engaging with industry experts can provide insights and potentially lead to referrals.
✨Tip Number 3
Stay updated on emerging industry themes related to consumer vulnerability. This knowledge will allow you to speak confidently about current trends and challenges during discussions with the hiring team.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully collaborated with cross-functional teams in the past. Highlighting your teamwork skills will resonate well with the collaborative culture at JPMorgan Chase.
We think you need these skills to ace Vulnerable Customer Strategy and Governance Senior Associate
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Vulnerable Customer Strategy and Governance Senior Associate position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to reflect the skills and experiences that are most relevant to the role. Emphasize your knowledge of FCA's vulnerable customer guidance and any experience you have in vulnerable customer management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving customer experiences, particularly for vulnerable customers. Use specific examples from your past work to demonstrate your analytical skills and collaborative approach.
Highlight Relevant Experience: In your application, be sure to mention any previous roles or projects where you worked on customer strategy, regulatory compliance, or cross-functional collaboration. This will help illustrate your fit for the position.
How to prepare for a job interview at JPMorgan Chase & Co.
✨Understand Vulnerable Customer Needs
Make sure to familiarize yourself with the FCA's vulnerable customer guidance and Consumer Duty rules. Be prepared to discuss how these regulations impact customer interactions and how you can contribute to improving outcomes for vulnerable customers.
✨Showcase Analytical Skills
Highlight your strong analytical skills by preparing examples of complex customer issues you've assessed in the past. Discuss the solutions you developed and how they improved customer experiences, especially for vulnerable individuals.
✨Emphasize Collaboration Experience
Since the role involves working with cross-functional teams, be ready to share specific instances where you've successfully collaborated with others. Focus on how you contributed to team goals and supported strategic initiatives.
✨Demonstrate Proactivity
As a proactive self-starter, come prepared with ideas or suggestions on how to enhance the identification and management of vulnerable customers. This will show your initiative and commitment to making a real impact in the role.
