Vice President Business Resiliency Manager

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At JP Morgan Chase, we understand that customers seek exceptional value and a seamless experience from a trusted financial institution. That's why we launched Chase UK to transform digital banking with intuitive and enjoyable customer journeys. With a strong foundation of trust established by millions of customers in the US, we have been rapidly expanding our presence in the UK and soon across Europe. We have been building the bank of the future from the ground up, offering you the chance to join us and make a significant impact.

As a Vice President Business Resiliency Manager at JPMorgan Chase within the International Consumer Bank, you will play a crucial role in this initiative, dedicated to delivering an outstanding banking experience to our customers. You will work in a collaborative environment as part of a diverse, inclusive, and geographically distributed team. We are seeking individuals with a curious mindset and a keen interest in new technology. Our engineers are naturally solution-oriented and possess an interest in the financial sector and focus on addressing our customer needs.

Job responsibilities:

• Business Resiliency: Lead the execution of Business Impact Analyses (BIAs) and Business Continuity Plan (BCP) Risk Assessments across all key global locations. Oversee the development and implementation of effective BCPs globally, ensuring alignment across business divisions and support functions and provide strategic oversight and peer reviews on team members' resiliency plans. Ensure all business continuity documentation is regularly reviewed, updated, and rigorously tested. Identify and manage Important business services and applications, conducting comprehensive impact assessments. Lead and manage high-impact projects, driving innovation and improvement. Maintain JPMorgan's forward-looking delivery by maintaining awareness of current and future regulator driven / best practice changes and ensure procedures are maintained with clear quality controls and standards.
• Response Management: Lead the assessment of regulatory impacts during incidents, taking ownership of reporting and communication. Direct escalated incident bridge calls with senior leadership, ensuring clear and effective communication. Foster strong relationships with Technology Incident Management and Firmwide Resiliency teams. Build and maintain effective relationships with operations managers, senior leaders, and regulatory teams to ensure a comprehensive understanding of incident impacts. Provide on-call support during weekends and holidays, as needed.

Required qualifications, capabilities and skills:

• Strong leadership skills with the ability to influence and drive outcomes under pressure.
• Extensive expertise in business resiliency, with a proven track record of managing, testing, and maintaining comprehensive plans.
• Exceptional written and verbal communication skills, with experience in drafting executive alerts and communications.
• Advanced business analytical skills related to reporting and governance.
• Proficiency in root cause analysis and data interpretation.
• In-depth awareness of external market trends and industry knowledge.
• Strong problem-solving, analytical, and time management skills.
• Self-motivated, proactive, and strategic thinker with a focus on continuous improvement.

Preferred qualifications, capabilities and skills:

• Bachelor's degree (preferred)
• Extensive experience in business resiliency
• Experience working with tools such as ServiceNow, Confluence, GENT etc.
• Excellent communication skills and ability to collaborate with team members.
• Relevant Resiliency Certification / Qualifications beneficial (CBCI, AMBCI, MBCI)

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.