UX Research Lead- Nutmeg- Vice President | London, UK

Behind every investment is a person with ambitions, motivations and values. While we know that every client is unique, they come to Nutmeg for the same reason: our straightforward and transparent approach to investing.

Nutmeg is a J.P. Morgan company offering award-winning investments, products and digital wealth management services to over 250,000 investors in the UK. We built the business from scratch, with constant innovation a core part of our ethos since the beginning. We aim to provide clients with the best digital investing experience, ensuring digital security and customer satisfaction - meaning you'll have the opportunity to make a real difference.

As the Research Team Lead at Nutmeg you will guide and inspire our team of UX researchers to understand our clients better and help to design the best experiences for them across our suite of products and services. We are looking for someone who can be the lead for the team, both in terms of direct management as well as representing the research function to the rest of the business. This is also a hands-on role, where we expect you to be an active participant in research activity and helping to define appropriate research methodologies.

Job responsibilities:

• Leading and managing the Nutmeg research team, ensuring alignment with business objectives and goals.
• Serving as a thought leader in UX research and market research, championing and advocating for user-centered design and data-driven decision-making.
• Collaborating with cross-functional teams (Product, CX, Marketing, Brand, Engineering, Service, etc.) to align priorities and roadmaps.
• Promoting the integration of research within other team processes and advocating for the research team across the organization.
• Overseeing and negotiating the research budget to maximize impact and efficiency.
• Enhance standard research processes, improve efficiencies, and manage stakeholder relationships.
• Providing line management for the research team, supporting their personal development and growth.
• Reporting on research activities and priorities across the team.
• Ensuring thorough documentation and audit trails for research initiatives, including compliance with consumer duty requirements.

Required qualifications, capabilities and skills:

• Experience in a variety of research methodologies, specifically related to building digital products and services.
• Experience in leading and managing a team.
• Ability to balance leadership with hands-on research work.
• Thrives in a fast-paced, collaborative, team-oriented environment.
• Strong presentation skills with the ability to adapt content to various audiences.
• Graduate level qualification or equivalent experience.

Preferred qualifications, capabilities and skills:

• Experience in the financial services industry or other regulated industries preferred.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.