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For Companies At a Glance
- Tasks: Lead UX design for AI and digital communication, enhancing employee productivity.
- Company: Join J.P. Morgan, a global leader in financial services with a commitment to diversity.
- Benefits: Enjoy a collaborative environment, flexible work options, and opportunities for professional growth.
- Why this job: Shape user experiences that empower over 300,000 employees while driving innovation in financial services.
- Qualifications: Commercial experience in UX design, strong portfolio, and proficiency in Figma required.
- Other info: Ideal for those passionate about inclusive design and eager to tackle complex challenges.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Job Description
Shape the future of employee experience by leading the UX design of agentic AI and digital communication experiences, empowering our 300,000+ employees to supercharge their productivity.
As an Experience Design Senior Associate in the Employee Experience team, you will play a pivotal role in shaping the user experience of our self-service products and services by leveraging your advanced knowledge of experience design principles, design, AI, and research best practices. You will contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services. You will collaborate with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMC\’s IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.
Job Responsibilities
- Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices.
- Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction.
- Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making.
- Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users.
- Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings.
- Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team\’s strategic thinking.
Required Qualifications, Capabilities, and Skills
- Commercial experience in a user experience design or equivalent role dedicated to improving experiences with digital products and services.
- Strong portfolio of design work demonstrating your design thinking, principles, methodologies, and deliverables.
- Ability to synthesize complex, interdependent, and sometimes competing needs.
- Proven ability to create visually appealing and functional designs in Figma.
- Ability to effectively communicate UX artifacts such as IA, user journeys, and experience designs to stakeholders, peers, product owners, and developers.
- Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels.
- Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making.
- Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences.
- Bachelor\’s degree in HCI, Human Factors, UX Design related field or equivalent professional experience.
Preferred Qualifications, Capabilities, and Skills
- Experience with agentic systems and designing GenAI tools.
- Conversational design experience.
- Building out design systems.
- Experience working on early-stage or zero-to-one projects.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world\’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants\’ and employees\’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan\’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
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UX Designer, Senior Associate - Employee Experience employer: JPMorgan Chase & Co.
Contact Detail:
JPMorgan Chase & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UX Designer, Senior Associate - Employee Experience
✨Tip Number 1
Familiarise yourself with J.P. Morgan's approach to employee experience and their focus on digital communication. Understanding their values and how they integrate UX design into their services will help you align your insights with their goals during interviews.
✨Tip Number 2
Showcase your experience with agentic systems and GenAI tools in your discussions. Highlighting relevant projects where you've successfully implemented these technologies can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your iterative design process and how you incorporate user feedback. Being able to articulate specific examples of how you've improved user experiences based on data-driven insights will demonstrate your value to the team.
✨Tip Number 4
Network with current or former employees of J.P. Morgan, especially those in UX roles. Gaining insider knowledge about the company culture and expectations can provide you with an edge in your application and interviews.
We think you need these skills to ace UX Designer, Senior Associate - Employee Experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in UX design, particularly focusing on your work with digital products and services. Showcase your portfolio prominently, as it demonstrates your design thinking and methodologies.
Craft a Compelling Cover Letter: In your cover letter, express your passion for enhancing employee experiences through UX design. Mention specific projects where you've successfully blended user needs with business goals, and how your skills align with the requirements of the role.
Showcase Your Design Process: When discussing your portfolio, be prepared to explain your design process. Highlight how you incorporate user feedback, data-driven insights, and inclusive design principles into your work, especially in relation to financial services.
Research the Company: Familiarise yourself with J.P. Morgan's values and their approach to employee experience. Understanding their commitment to diversity and inclusion will help you tailor your application and demonstrate your alignment with their culture.
How to prepare for a job interview at JPMorgan Chase & Co.
✨Showcase Your Portfolio
Make sure to bring a strong portfolio that highlights your design thinking and methodologies. Be prepared to discuss specific projects, the challenges you faced, and how you solved them, especially in relation to user experience.
✨Understand the Company’s Values
Familiarise yourself with J.P. Morgan's commitment to diversity and inclusion. Be ready to discuss how your design principles align with their values and how you can contribute to creating inclusive and accessible solutions.
✨Prepare for Technical Questions
Expect questions about your experience with tools like Figma and your understanding of information architecture. Brush up on your knowledge of inclusive design principles and be ready to explain how you've applied them in past projects.
✨Demonstrate Collaborative Skills
Since the role involves working with cross-functional teams, be prepared to share examples of how you've successfully collaborated with others. Highlight your ability to incorporate feedback and iterate on designs based on user insights.
