UX Designer - Senior Associate

JP Morgan Chase continuously seeks innovative ways to attract customers, deepen engagement, and drive user satisfaction through delightful interactions with digital products and experiences. Our business accelerator teams work at the heart of new product development to design, build, and manage new consumer and business-facing products and solutions. Culture is important to us, and we are looking for intellectually curious and driven individuals with a demonstrated passion for creating compelling B2B products and services for our customers.

We are seeking a product designer with a deep understanding of experience design for digital products, particularly B2B, and a balanced grasp of strategy, user research, and visual design. Be part of our multi-disciplinary team and contribute to enhancing customer engagement and satisfaction. As a Product Designer - Senior Associate within our business accelerator team, you will be at the heart of new product development, designing, building, and managing new consumer and business-facing products and solutions. You will work closely with a multi-disciplinary team of designers, user researchers, product and engineers to create products and services that put the customer at the centre.

Job responsibilities:

• Deliver engaging, thoughtful customer-focused design solutions to complex problems and shaping the next generation B2B customer-focused products and services.
• Collaborate with design team members and other stakeholders to identify new opportunities and design that creates value for our customers.
• Use customer insights and data to inform and iterate design solutions.
• Have a clear understanding of the business drivers behind product goals.
• Deliver appropriate design artifacts spanning across all project phases, from concept development and design to production and documentation in a timely manner and efficient execution (e.g. user journeys, sitemaps, wireframes, prototypes, user research, usability testing, specs and guidelines).
• Proactively contribute to design systems and other design toolkits, and work closely with leads to ensure deliverables are consistent with the design system.
• Manage the handover and support of your designs to engineering and product development teams and provide accurate estimation of tasks and help with prioritisation.
• Participate in user research and usability studies on your work, creating interactive prototypes to iterate and refine your designs.
• Present design and communicate work to team members and stakeholders.

Required qualifications, capabilities, and skills:

• Solid hands-on experience as Senior Product/UX designer.
• Strong portfolio demonstrating UX processes, such as process flows, sitemaps, wireframes, prototypes, user research, usability testing, and other deliverables.
• Ability to synthesise complex, interdependent, and sometimes competing needs and data.
• Effective communication of design solutions across roles & levels.
• Awareness and practical understanding of current technologies and their application and relevance to digital experiences.
• Ability to develop and sustain effective and cooperative working relationships with peers, managers and other internal or external stakeholders.
• Proficiency with modern design systems, prototyping software and design tools (we use Figma) and comfortable prototyping and designing at different levels of fidelity.
• Thrives in a fast-paced, collaborative, team-oriented, cross-functional environment.
• Bachelor’s degree in Design, HCI, or related field or equivalent professional experience.

Preferred qualifications, capabilities and skills:

• Experience in the Atlassian suite of software (Jira & Confluence) is desirable.
• Experience with B2B applications preferred.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.