At a Glance
- Tasks: Lead tech support initiatives, optimise security practices, and manage cloud environments.
- Company: Join JPMorgan Chase's innovative team focused on customer-centric solutions.
- Benefits: Competitive salary, diverse culture, and opportunities for personal growth.
- Other info: Dynamic environment with opportunities to work on diverse projects.
- Why this job: Make a real impact in fintech while collaborating with passionate teams.
- Qualifications: Extensive experience in EntraID, cloud platforms, and advanced scripting skills.
The predicted salary is between 80000 - 100000 £ per year.
Out of the successful launch of Chase in 2021, we’re a new team, with a new mission. We’re creating products that solve real world problems and put customers at the center - all in an environment that nurtures skills and helps you realize your potential. Our team is key to our success. We’re people-first. We value collaboration, curiosity and commitment.
As a Technology Support Lead (VP) at JPMorgan Chase within the Accelerator, you are the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By your nature, you are also solution-oriented, commercially savvy and have a head for fintech. You thrive in working in tribes and squads that focus on specific products and projects – and depending on your strengths and interests, you'll have the opportunity to move between them.
While we’re looking for professional skills, culture is just as important to us. We understand that everyone's unique – and that diversity of thought, experience and background is what makes a good team, great. We can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference – on us as a company, and on our clients and business partners around the world.
Job responsibilities:
- Lead EntraID administration, optimizing conditional access policies and security best practices.
- Develop and implement robust identity and access management solutions to protect organizational assets.
- Provide expert support for multi-cloud environments (Azure, GCP, AWS) to platform engineers.
- Secure end-user devices using Jamf Pro, Protect, and Radar, including managing application allow-listing.
- Monitor and remediate security incidents and vulnerabilities on end-user devices.
- Automate repetitive tasks and streamline user management with scripting (PowerShell, Bash) and Microsoft tools.
- Collaborate with security teams on implementing recommended changes and participating in threat modeling exercises.
- Support and manage Netskope for Data Loss Prevention (DLP), Secure Web Gateway (SWG), and Cloud Firewall compliance.
- Oversee the secure lifecycle management of SaaS applications (onboarding, maintenance, deprovisioning).
- Analyze error logs and resolve root causes of escalated technical issues to ensure timely and effective resolution.
- Extensive knowledge and hands-on experience with macOS management and support in an enterprise environment.
Required qualifications, capabilities and skills:
- Demonstrate extensive hands-on experience with EntraID (Azure Active Directory), conditional access, and security best practices.
- General knowledge of Azure, GCP, and AWS platform management and support.
- Advanced scripting abilities in PowerShell and Bash; proven track record of automating processes.
- Familiarity with Netskope for DLP, SWG, and Cloud Firewall; demonstrated understanding of cloud firewalls, ports, and protocols.
- Demonstrated experience collaborating with security teams and participating in threat modeling.
- Strong knowledge of SaaS application lifecycle management.
- Understanding of authentication and provisioning protocols (SAML, SCIM, JIT).
- Ability to interpret and analyze error logs to diagnose and resolve technical issues.
- Expertise in Jamf, including securing end-user devices, allow-listing applications, and developing configuration profiles.
- Understanding of Least Privileged access, its implementation, and importance.
Preferred qualifications, capabilities and skills:
- Github
- Terraform
- Vulnerability Management
- GCP Experience
- AWS Experience
- Azure Experience
Technology Support Lead - Vice President employer: Jpmorgan Chase & Co.
At JPMorgan Chase, we pride ourselves on being a people-first organisation that fosters a culture of collaboration, curiosity, and commitment. As a Technology Support Lead (VP) within our innovative Accelerator team, you will have the opportunity to work in a dynamic environment that values diversity and encourages personal growth, allowing you to make a significant impact on our clients and the communities we serve. With a focus on cutting-edge technology and a supportive atmosphere, we empower our employees to thrive and realise their full potential.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Support Lead - Vice President
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills in real-time! If you get the chance, ask for a technical assessment or a live demo during interviews. It’s a great way to showcase your expertise and problem-solving abilities.
✨Tip Number 3
Be curious and ask questions! During interviews, show your interest by asking about team dynamics, projects, and how they tackle challenges. This not only shows your enthusiasm but also helps you gauge if it’s the right fit for you.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a better chance to stand out in our system. Don’t miss out!
We think you need these skills to ace Technology Support Lead - Vice President
Some tips for your application 🫡
Show Your Curiosity:When writing your application, let your curiosity shine through! Share examples of how you've explored new technologies or solved problems in innovative ways. We love a curious mindset that aligns with our mission.
Highlight Collaboration:We’re all about teamwork here at StudySmarter, so make sure to mention any collaborative projects you've been part of. Talk about how you’ve worked with others to achieve common goals, especially in tech environments.
Be Solution-Oriented:In your application, focus on your problem-solving skills. Give us specific examples of challenges you've faced and how you tackled them. We want to see that you’re not just aware of issues but are proactive in finding solutions.
Tailor Your Application:Make your application stand out by tailoring it to the role. Use keywords from the job description and relate your experience directly to what we’re looking for. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of EntraID, Azure, GCP, and AWS. Be ready to discuss specific experiences where you've optimised security policies or managed multi-cloud environments. This shows you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your Scripting Skills
Prepare to talk about your experience with PowerShell and Bash scripting. Have examples ready where you've automated processes or streamlined user management. This will highlight your problem-solving skills and your ability to make things more efficient.
✨Emphasise Collaboration and Curiosity
Since the role values teamwork, be prepared to share examples of how you've worked in collaborative squads. Discuss how your curious mindset has led to innovative solutions in past projects, especially in fintech or tech support.
✨Understand the Company Culture
Familiarise yourself with JPMorgan Chase's people-first approach and their commitment to diversity. Be ready to discuss how your unique background and experiences can contribute to a great team dynamic and help reflect the communities they serve.
