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- Tasks: Lead critical tech incident resolutions and collaborate with global teams for swift recovery.
- Company: Join a leading global financial institution with a focus on technology innovation.
- Benefits: Enjoy a 4-day work week, no evening shifts, and competitive pay.
- Why this job: Make a real impact by solving major tech incidents in a dynamic environment.
- Qualifications: Experience in IT operations and strong problem-solving skills required.
- Other info: Be part of a global team with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
As a member of the Infrastructure Platforms Major Incident Management team you will collaborate with Line of Business partners in our Global Incident Command Center. You will lead incident recovery bridges, providing command and control of the call, engaging technical and business teams to drive resolution of Priority 1 technology incidents and minimise impacts. You will be part of a global follow the sun team which covers 24x7x365. This role operates on a shift basis, usual patterns are either Sunday to Wednesday (weekdays 6am - 4pm and weekends 6am until 3pm) or Wednesday to Saturday. This is a 4-day working week with no evening shifts or call outs.
Job Responsibilities
- Lead the resolution of critical Priority 1 technology incidents and support major events.
- Deliver executive communications to a global audience, providing accurate and timely incident details and impacts to our stakeholders.
- Execute policies and procedures that ensure operational stability and availability.
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.
- Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident identification to service restoration.
- Analyze complex situations and trends to anticipate and solve issues while supporting incident, problem, and change management of full stack technology systems, applications, or infrastructure.
Required qualifications, capabilities, and skills
- Professional experience in Incident Management, IT operations, or a related discipline.
- Knowledge and understanding of Incident Management practices, skills and tools.
- Strong analytical and problem-solving skills.
- Experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud.
- Experience in observability and monitoring tools and techniques.
- Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework.
Preferred qualifications, capabilities, and skills
- Knowledge of global financial institution technology/infrastructure and business flows.
- Knowledge or experience with public cloud.
- Foundation Certification or strong knowledge of Information Technology Infrastructure Library (ITIL) concepts.
Technology Support Lead - Infrastructure Platforms Major Incident Management employer: Jpmorgan Chase & Co.
Contact Detail:
Jpmorgan Chase & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Support Lead - Infrastructure Platforms Major Incident Management
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in incident management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your incident management knowledge. Be ready to discuss real-life scenarios where you’ve led teams through critical incidents. We want to hear how you’ve tackled challenges head-on!
✨Tip Number 3
Showcase your analytical skills! During interviews, highlight specific examples of how you've used data to solve problems or improve processes. This will demonstrate your ability to think critically under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Technology Support Lead - Infrastructure Platforms Major Incident Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technology Support Lead role. Highlight your experience in Incident Management and any relevant IT operations skills. We want to see how your background aligns with the job description!
Showcase Your Problem-Solving Skills: In your application, emphasise your analytical and problem-solving abilities. Share specific examples of how you've tackled complex incidents in the past. This will help us see your potential in leading critical technology incidents.
Communicate Clearly: When writing your cover letter, be clear and concise. We appreciate straightforward communication, especially since you'll be delivering executive communications in this role. Make sure to convey your passion for technology and incident management!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Know Your Incident Management Inside Out
Make sure you brush up on your knowledge of Incident Management practices and tools. Be ready to discuss your previous experiences in leading incident recovery and how you've handled Priority 1 technology incidents. This will show that you understand the role and can hit the ground running.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical and problem-solving skills during the interview. Think of specific examples where you've successfully identified and resolved complex issues in a tech environment. This will help the interviewers see your capability in action.
✨Familiarise Yourself with ITIL Framework
Since this role involves executing processes within the ITIL framework, make sure you're well-versed in its concepts. Be ready to discuss how you've applied ITIL principles in your past roles, as this will highlight your fit for the position.
✨Communicate Clearly and Confidently
As you'll be delivering executive communications to a global audience, practice articulating your thoughts clearly and confidently. Prepare to explain technical details in a way that's easy to understand for non-technical stakeholders, showcasing your ability to bridge the gap between tech and business.
