At a Glance
- Tasks: Lead tech support to ensure smooth operations and tackle challenges head-on.
- Company: Join a leading firm in the financial technology sector.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on innovation and collaboration.
- Why this job: Make a real impact on technology services that drive business success.
- Qualifications: 5+ years in tech support with strong troubleshooting skills.
The predicted salary is between 60000 - 80000 £ per year.
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in Commodities, Currency and Emergent Market, you will play a key individual contributor and leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Responsibilities
- Join a team of support technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm.
- Execute policies and procedures that ensure operational stability and availability.
- Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools.
- Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration.
- Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
- Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud.
- Proficient in observability and monitoring tools and techniques.
- Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework.
Preferred qualifications, capabilities, and skills
- Working knowledge in one or more general purpose programming languages and/or automation scripting.
- Practical experience with public cloud.
Technology Support Lead CIB PM MARKETS FICC - MACRO FX LN employer: Jpmorgan Chase & Co.
JPMorgan Chase & Co. is an exceptional employer, offering a dynamic work environment in Bournemouth where innovation and collaboration thrive. Employees benefit from a strong focus on professional development, inclusive team culture, and the opportunity to work with cutting-edge technology in a supportive atmosphere that values continuous improvement and engineering excellence.
