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- Tasks: Ensure operational stability and performance of production applications while troubleshooting issues.
- Company: Join a leading firm in Corporate Finance Technology with a focus on innovation.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to learn and grow in a collaborative team.
- Why this job: Make a real impact by enhancing user experience through technology support.
- Qualifications: Experience in IT services and knowledge of large-scale technology environments required.
The predicted salary is between 36000 - 60000 £ per year.
- Business Unit Commercial & Investment Bank
- Posting Date 03/24/2026, 12:34 PM
- Locations 315 Argyle Street, Glasgow, Glasgow City, G2 8AT, GB
- Job Schedule Full time
- Job Shift Day
Job Description
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member within the Equities Prime Financial Services Production Management team, you will be instrumental in maintaining the operational stability, availability, and performance of applications within the Futures & Derivatives Clearing domain. This role encompasses supporting product flows across Futures & Options, Credit, Rates, and FX, from Exchange connectivity to the generation of client statements and reports. If you are passionate about technology and thrive in a dynamic, fast-paced environment, this position is perfect for you.
We are seeking a candidate who excels in a collaborative setting and is enthusiastic about fostering a culture of continuous improvement. Our team highly values individuals who possess strong communication skills and can seamlessly connect business and technology, transforming challenges and ideas into practical solutions. We are looking for someone with a dynamic personality who is not only a team player but also a proactive catalyst for change, consistently seeking opportunities to refine processes and achieve outstanding results.
We actively encourage our team members to explore and harness emerging technologies to enhance efficiency and drive improvement. You should be adept at researching solutions and applying your expertise to implement innovative changes. We highly value individuals who are unafraid to express concerns about existing processes and propose enhancements to increase our effectiveness.
Job responsibilities:
- Monitor, manage, and optimize the production application environment to ensure applications are prepared and accessible for Business, Operations, and Clients.
- Collaborate with teams and individuals across Technology, Business, and Operations to proactively resolve issues, drive improvements, and enhance efficiency.
- Work closely with team members across Prime Financial Services to drive automation and implement innovative solutions that improve service delivery and reduce manual tasks for the Production Management Team.
- Communicate effectively with stakeholders to address challenges and provide timely updates.
- Develop and maintain strong working relationships with the business and aligned application and infrastructure support teams to enhance service delivery.
Required qualifications, capabilities and skills:
Bachelor’s degree in STEM or related field, or equivalent experience.
- Proven experience in technical support or similar roles, preferably in applications support.
- Strong communication skills and ability to work in diverse, global teams
- Advanced and demonstrable problem solving / analytical skills with a passion for technology
- Ability to work under pressure and deliver on time
- Proactive, adaptive, independent and self-managing with proven capability to lead a project initiative
- Effectively adapt to necessary changes in work requirements, roles and responsibilities
- Proficiency in Unix, SQL, Scripting, and Python
- Exposure to and/or support of cloud-based technology solutions
- Experience using AI for automating and streamlining daily tasks
- Exposure to monitoring tools such as Geneos, Dynatrace, Grafana, and Splunk
- Experience and/or understanding of financial markets and trading systems would be beneficial
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
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Technology Support III employer: Jpmorgan Chase & Co.
Contact Detail:
Jpmorgan Chase & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Support III
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in corporate finance technology. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a project that highlights your troubleshooting and maintenance expertise. When you get the chance to chat with potential employers, share your experiences and how you've improved operational stability in past roles.
✨Tip Number 3
Stay updated on industry trends! Follow tech blogs, join forums, and participate in webinars related to ITIL processes and observability tools. This knowledge will not only boost your confidence but also impress interviewers.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your application to highlight your experience with production environments and your commitment to continuous improvement.
We think you need these skills to ace Technology Support III
Some tips for your application 🫡
Show Off Your Tech Skills: Make sure to highlight your experience with troubleshooting and maintaining IT services. We want to see how you've tackled tech challenges in the past, so don’t hold back on those examples!
Tailor Your Application: Take a moment to customise your application for the Technology Support III role. Use keywords from the job description to show us you understand what we're looking for and how you fit right in.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon unless it's necessary. Make it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around troubleshooting and maintaining IT services. Be ready to discuss specific tools and techniques you've used in the past, particularly in large-scale environments.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex situations you've faced and how you resolved them. Highlight your analytical skills and your ability to anticipate issues before they escalate, as this is crucial for the role.
✨Familiarise Yourself with ITIL Processes
Since the job involves incident, problem, and change management, it’s a good idea to understand the ITIL framework. Be prepared to discuss how you've applied these processes in previous roles.
✨Demonstrate Continuous Improvement Mindset
The company values a culture of continuous improvement, so think of ways you've contributed to enhancing operational stability or user experience in your past positions. Share your ideas on how you can bring this mindset to their team.