At a Glance
- Tasks: Help customers discover investing products and enhance their onboarding experience across web and mobile.
- Company: Join a leading financial services firm focused on innovation and customer satisfaction.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on continuous improvement and career advancement.
- Why this job: Make a real impact on customer experiences in a dynamic and regulated environment.
- Qualifications: Experience in product management or relevant tech/financial services domain is essential.
The predicted salary is between 60000 - 80000 £ per year.
Role Overview
The Senior Product Associate – Client Platform helps enable customers to discover our investing products and complete onboarding successfully across web and mobile, with a strong focus on conversion, activation, and safe operation in a regulated environment. You will support the delivery of reusable platform capabilities that product teams rely on to build consistent customer experiences at scale. This includes work across three areas: Customer Platform, Customer Identity and Access, and Customer Communications and Document Management — together covering customer identity and profile data, consent and privacy, authentication and MFA, and the notifications, documents and regulatory communications that keep customers informed.
Job Responsibilities
- Support the development of Client Platform product strategy, translating objectives into actionable roadmaps, structured backlogs, and clear outcomes that improve onboarding and ongoing customer experiences.
- Run structured discovery across customer, business, operational, and data inputs to define prioritised hypotheses, clear requirements, and MVPs for reusable platform capabilities.
- Own and maintain a prioritised backlog with concise user stories and acceptance criteria, managing dependencies and sequencing work to maximise reuse and impact across consuming teams.
- Partner closely with Engineering, Design, Operations, Controls, Compliance, Risk, Privacy, and consuming product teams to align on scope, trade-offs, delivery plans, and outcomes.
- Support delivery execution through testing, operational readiness, controlled change management, and production support, ensuring platform capabilities are resilient, reliable, and compliant.
- Monitor key funnel and platform metrics across conversion, activation, reliability, and controls, and use insights to continuously improve customer journeys and platform performance.
Required Qualifications, Capabilities, and Skills
- Experience or equivalent expertise in product management or a relevant domain within financial services or technology.
- Knowledge of the digital product life cycle, from discovery and ideation to delivery and measurement, with proficiency in requirements definition and backlog management.
- Experience contributing to large, cross-functional initiatives; ability to navigate dependencies and collaborate in matrixed environments.
- Familiarity with software delivery best practices, MVP design, and data-driven decision-making; ability to explain technical topics clearly to non-technical stakeholders.
- Ability to analyse and incorporate user needs, business objectives, and technical constraints into product decisions; strong written communication and structured problem-solving.
Preferred Qualifications, Capabilities, and Skills
- Bachelor’s degree or equivalent experience.
- Exposure to platform products supporting regulated onboarding journeys, identity and access (authentication and MFA), customer profile and data services, consent and privacy, or communications and document services.
- Familiarity with operating in regulated environments where controls, governance, and auditability influence product design and delivery.
Senior Product Associate – Client Platform employer: Jpmorgan Chase & Co.
As a Senior Product Associate – Client Platform, you will thrive in a dynamic and innovative environment that prioritises employee growth and collaboration. Our company fosters a culture of inclusivity and continuous learning, offering robust training programmes and opportunities for career advancement, all while working in a vibrant location that encourages creativity and teamwork. Join us to make a meaningful impact on customer experiences in the financial services sector, where your contributions will be valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Associate – Client Platform
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Jpmorgan Chase & Co.. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Senior Product Associate – Client Platform
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Jpmorgan Chase & Co..
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Jpmorgan Chase & Co.'s website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Jpmorgan Chase & Co..
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Jpmorgan Chase & Co. will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Jpmorgan Chase & Co. employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
