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- Tasks: Build and manage relationships with key card networks to drive innovative payment solutions.
- Company: Join JPMorganChase, a global leader in financial services, launching a new Payment Network Office.
- Benefits: Competitive salary, career growth opportunities, and a dynamic, collaborative work environment.
- Other info: Exciting opportunity to drive innovation in a high-energy team.
- Why this job: Be part of a pioneering team shaping the future of payments and making a real impact.
- Qualifications: Experience in payments or financial services, strong communication skills, and problem-solving abilities.
The predicted salary is between 60000 - 80000 £ per year.
Are you ready to help launch a pioneering practice within a global leader? At JPMorganChase, you’ll be part of a dynamic team that’s building a new Payment Network Office from scratch—a start-up within a scale-up, where your ideas and energy will shape the future of payments. You’ll have the opportunity to drive strategic alliances, create innovative solutions, and make a real impact on how we connect with customers. This is your chance to grow your career, collaborate with talented colleagues, and be part of something truly exciting.
As a Relationship Manager on the Card Payment Networks team in the Payment Network Office, you will help build and grow a new practice dedicated to revolutionizing our payment network partnerships. You will work within a collaborative, entrepreneurial environment, supporting strategic initiatives and operational excellence as we launch this new function. You’ll be at the heart of a team that values innovation, agility, and cross‑functional collaboration, making a meaningful impact on Chase’s payment strategy and customer experience.
Job Responsibilities
- Build, manage, and grow relationships with key card networks, driving joint initiatives and launching new offerings that support Chase’s product and business objectives.
- Serve as the central point of contact for network escalations, ensuring communication, timely execution, issue resolution, and alignment of strategy across JPMorganChase.
- Support the execution and management of complex commercial agreements, SOWs, and amendments in partnership with Corporate Development & Legal.
- Collaborate with Product, Engineering, Legal, Compliance, Risk, Marketing, Finance, and Operations to drive alignment, support product innovation, and ensure successful execution of network‑related initiatives.
- Analyze and communicate regulatory changes and legal matters impacting card payment network relationships to assess and address implications for Chase.
- Implement, track, and analyze network rules, announcements, and standards; develop actionable plans to address gaps and safeguard Chase’s interests.
- Represent Chase at industry forums and partner events, strengthening Chase’s reputation as a leader and innovator in payments.
Required qualifications, capabilities, and skills
- Demonstrate experience in payments, card networks, issuing/acquiring, or financial services in a partner or relationship management role.
- Show working knowledge of card issuing economics, scheme rules, and key operational processes (auth, clearing, chargebacks/disputes, fraud controls, tokenization, BIN management).
- Manage cross‑functional initiatives with high business impact.
- Communicate effectively with strong written and verbal skills.
- Resolve issues and escalations to closure with structured root cause analysis and follow‑ups.
- Understand the UK/EU payments environment (e.g., FCA, PSR, SCA/3DS) and scheme compliance expectations.
Preferred qualifications, capabilities, and skills
- Bring experience at a major card network (e.g., Visa, Mastercard, Amex) or large financial institution.
If you’re looking for a role where you can help build something new, drive innovation, and be part of a high‑energy team, this is your opportunity. Join us and help shape the future of payments at JPMorganChase.
Relationship Manager (Card & Payments) - Senior Associate employer: Jpmorgan Chase & Co.
Contact Detail:
Jpmorgan Chase & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager (Card & Payments) - Senior Associate
✨Network Like a Pro
Get out there and connect with people in the payments industry! Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Show Off Your Skills
When you get the chance to chat with hiring managers or during interviews, make sure to highlight your experience with card networks and payment systems. We want to hear about your successes and how you can bring that expertise to the table at JPMorganChase.
✨Be Ready to Collaborate
Since this role is all about teamwork, be prepared to discuss how you’ve worked cross-functionally in the past. Share examples of how you’ve driven initiatives and resolved issues with different teams. We love hearing about your collaborative spirit!
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals ready to help us innovate in the payments space.
We think you need these skills to ace Relationship Manager (Card & Payments) - Senior Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Relationship Manager role. Highlight your experience in payments and card networks, and don’t forget to mention any relevant achievements that showcase your ability to drive strategic alliances.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about this opportunity at JPMorganChase. Share specific examples of how you've successfully managed relationships or driven innovation in previous roles.
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your written application is clear and concise. Use professional language but let your personality shine through—after all, we want to get to know the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Know Your Payments Inside Out
Make sure you brush up on your knowledge of card networks and payment systems. Understand the key operational processes like authorisation, clearing, and chargebacks. Being able to discuss these topics confidently will show that you're not just interested in the role but also have the expertise to back it up.
✨Showcase Your Relationship Management Skills
Prepare examples from your past experiences where you've successfully built and managed relationships. Think about how you resolved issues or escalations and be ready to share specific instances. This will demonstrate your ability to thrive in a collaborative environment, which is crucial for this role.
✨Understand Regulatory Changes
Familiarise yourself with the UK/EU payments environment, including regulations like FCA and PSR. Be prepared to discuss how these regulations impact card payment networks and Chase's strategy. This knowledge will set you apart as someone who can navigate complex legal landscapes.
✨Be Ready to Innovate
Since this role involves driving innovation, think of ideas or initiatives you could propose that align with Chase’s objectives. Whether it's a new partnership strategy or a way to enhance customer experience, showing that you can think creatively will impress your interviewers.