JPMorgan Chase & Co. is seeking a Workforce Planning Analyst - Real Time, Scheduling & Workflow to support a high-volume contact centre. You will monitor intraday performance, maintain schedules, and coordinate workflow across queues and channels, while collaborating with leaders and cross-functional teams to ensure disciplined delivery.
The role emphasizes real-time execution, incident support, and clear operational communications to stay aligned through the day.
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Real-Time Scheduling Analyst, Workforce Planning employer: JPMorgan Chase & Co.
JPMorgan Chase & Co. is an exceptional employer, offering a dynamic work environment in the heart of London’s International Private Bank. With a strong emphasis on professional development, employees benefit from comprehensive training programs and opportunities for career advancement, all while enjoying a collaborative culture that values teamwork and innovation. The role of Executive Assistant not only provides a chance to work closely with senior leaders but also allows for meaningful contributions to the success of the team in a prestigious financial institution.
