Be the voice clients trust when it matters most. In this role, you help treasury clients resolve service needs quickly and professionally while improving the experience over time. You will work in a fast-paced environment where clear communication and strong ownership make a visible difference. If you enjoy problem-solving, relationship building, and driving better outcomes, this is a great opportunity to grow your impact. As a Client Service Account Manager (Associate) in Payments Client Service, you support a portfolio of treasury clients by resolving service needs, improving operational outcomes, and strengthening long-term relationships. You partner with teams across sales, operations, and product to remove friction and deliver a consistently strong client experience. You help us identify trends, increase adoption of self-service where appropriate, and reduce repeat issues through practical improvements.
Job responsibilities
Manage a portfolio of treasury clients and deliver
responsive, high-quality serviceBuild trusted client relationships and anticipate service and operating needsResolve service issues end-to-end and communicate clearly on progress and outcomesPartner with internal teams to address root causes and improve the client experiencePromote self-service tools to reduce repeat inquiries and improve efficiencyAnalyze payment activity to identify process improvements and service opportunitiesSupport execution of client service plans aligned to client prioritiesDocument client interactions, issues, and proactive outreach in required systemsIdentify and elevate potential risks or unusual client activity in line with expectationsShare best practices and contribute to team initiatives and continuous improvementSurface ideas for product and process enhancements based on client feedback
Required qualifications, capabilities, and skills
Fluency in English and Italian or Spanish, with strong written and verbal communication skillsExperience delivering client
service and managing a client portfolio in a professional services environmentDemonstrated ability to resolve issues end-to-end with clear ownership and follow-throughStrong organizational skills and ability to manage multiple priorities and deadlinesAbility to stay professional and solutions-focused in a fast-paced environmentStrong relationship management skills with the ability to build trust and credibilityDemonstrated negotiation and issue-resolution skillsAbility to collaborate effectively across teams and work independently when neededCultural sensitivity and awareness when working with diverse client groupsProficiency in using multiple systems to track, manage, and resolve client requestsSound judgment in identifying, documenting, and escalating potential risks
Preferred qualifications, capabilities, and skills
Knowledge of treasury services products, processes, and relevant risk considerationsExperience supporting payments, cash management, or transaction banking clientsAdditional
language skills beyond English and Italian or Spanish
Company Information
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors. Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
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Client Service Account Manager Italian/Spanish speaker (Associate) in Puddletown employer: JPMorgan Chase & Co.
JPMorgan Chase & Co. is an exceptional employer, offering a dynamic work environment in the heart of London’s International Private Bank. With a strong emphasis on professional development, employees benefit from comprehensive training programs and opportunities for career advancement, all while enjoying a collaborative culture that values teamwork and innovation. The role of Executive Assistant not only provides a chance to work closely with senior leaders but also allows for meaningful contributions to the success of the team in a prestigious financial institution.
