Program Delivery Manager - Investments - Nutmeg

Overview

We are seeking an experienced Program Delivery Manager with proven leadership, strategic planning, transformation, organizational, and communication skills to drive complex and innovative initiatives from inception to launch. As a key member of the Program Delivery Management team, you will be instrumental in delivering Nutmeg\’s most significant and strategic projects. You will oversee large-scale initiatives such as new product launches, product enhancements, integrations with our B2B partners, and international expansion. You will develop and maintain comprehensive project plans, define and track milestones, decisions, risks, and issues, and ensure robust governance throughout the project lifecycle. You will manage effective communication among stakeholders, including third parties, to ensure alignment and transparency. This is a hands-on role requiring initiative, bias for action, and the ability to thrive in a dynamic environment while delivering impactful results.

Responsibilities

• Lead and facilitate the delivery of complex projects on Nutmeg\’s roadmap, guiding initiatives from initial conception through to successful implementation and launch.
• Develop, manage, and clearly communicate comprehensive plans that capture key delivery milestones, decisions, risks, and issues. Monitor progress across Product, Engineering, Operations, Customer Experience, and other functional teams, while ensuring compliance with Control and Compliance standards.
• Ensure initiatives are executed within scope, delivered on schedule, and remain within budget, building trust and reliability.
• Provide structure, direction, and pragmatic guidance throughout the project lifecycle, helping teams focus on priorities and objectives.
• Foster strong, collaborative relationships across internal functions and with external partners, promoting teamwork and effective communication.
• Work with colleagues to define, refine, and continuously enhance program delivery processes and protocols.
• Extensive experience managing diverse and innovative programs in the financial sector, consistently delivering impactful results.
• Demonstrated ability to lead all stages of the product lifecycle, including discovery, ideation, strategic development, requirements definition, and value management.
• Experience with software delivery best practices, working with technical product requirements and mapping dependencies, designing minimum viable products, and accommodating multi-country requirements.
• Significant hands-on experience in agile environments, using tools such as JIRA and Confluence; solid understanding of additional delivery methodologies, including Waterfall.
• Adaptable and professional communicator, skilled at presenting to senior executives and engaging stakeholders at all levels.
• Open and transparent in managing work and program progress, ensuring diverse stakeholders are kept informed through governance and regular updates.
• Pragmatic, delivery-focused mindset with the ability to bring structure, clarity, and a bias for action to complex initiatives.
• Comfortable operating in fast-paced, ambiguous environments, maintaining composure and focus under pressure.
• Effective facilitator, adept at managing and resolving conflicts, and able to influence and motivate others without direct authority.
• Experience in change management, including impact assessment, defining success metrics, stakeholder engagement, and supporting training to ensure program adoption and success.
• Experience in building wealth management products, with familiarity across the end-to-end lifecycle of brokerage and mutual funds considered advantageous.

About Nutmeg & JPMorgan

Nutmeg is a J.P. Morgan company offering award-winning investments, products and digital wealth management services to over 250,000 investors in the UK. We built the business from scratch, with constant innovation a core part of our ethos. We aim to provide clients with the best digital investing experience, ensuring digital security and customer satisfaction.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world\’s most prominent corporations, governments, wealthy individuals and institutional investors. Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams ensure that we\’re setting our businesses, clients, customers and employees up for success.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm\’s data sharing principles of security, customer control and convenience, and privacy.